CCR-Administrative Care Coordinator

Lifemark; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare management organization in Kelowna is seeking an Administrative Care Coordinator to foster relationships and manage patient intake effectively. The role involves providing excellent customer service, handling administrative tasks, and supporting clinic operations. Ideal candidates will have strong organizational and communication skills, with a high school diploma required. This position offers a collaborative and positive work environment as part of a recognized brand in the health and wellness sector.

Benefits

Supportive and collaborative team

Positive work environment

Pathways for management and leadership

Qualifications

• High degree of organizational and multi-tasking skills in a busy work environment.
• Excellent communication (verbal and written) and interpersonal skills.
• Computer savvy and data entry skills in a physiotherapy clinic setting preferred.

Responsibilities

• Answer telephone calls, greet patients and visitors, and provide excellent customer service.
• Coordinate accurate intake of information on the patient's first visit.
• Assist patients with completing paperwork to avoid errors.
• Coordinate scheduling of patient appointments and maintain medical records.
• Collect payment at time of service.
• Complete data entry and billing.
• Provide administrative support to the Care Coordinator Manager.

Skills

Organizational skills

Excellent communication skills

Interpersonal skills

Data entry skills

Adaptability

Education

High School Diploma or equivalent

Post secondary education in Medical Office Administration

Job description

Administrative Care Coordinator – Lifemark Sport Medicine - Kelowna Mission
Status: Permanent Full Time
Location: 4105 Gordon Dr #200, Kelowna, BC V1W 4Z1

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Administrative Care Coordinator at Lifemark Sport Medicine - Kelowna Mission a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Administrative Care Coordinator who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun”, We strive for simplicity” “We trust each other to do the right thing”, “We go the extra kilometre” and “We belong here”.

The Administrative Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Administrative Care Coordinatoris responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Pathways for management and corporate leadership
• Nationally recognized brand with a strong digital presence

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• Excellent communication (verbal and written) and interpersonal skills
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset but not required
• Flexible and adaptable to change
• Ability to hit the ground running with minimum supervision
• Previous experience in a private healthcare or physiotherapy clinic setting is an assset
• Post secondary education in Medical Office Administration or related field considered an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca

Visit www.lifemark.ca/careers