CCO-Case Coordinator

Lifemark; Toronto; Remote; CAD 45,000 - 65,000; Full time

Job summary

A leading health service provider in Canada is seeking a Case Coordinator to manage referral processes and support case coordination. The ideal candidate will have strong customer service skills, attention to detail, and bilingual proficiency in French and English. The role is remote and full-time, offering a range of employee benefits and opportunities for professional development.

Benefits

Flexible health and dental benefits

Employee Assistance Program

Employee Discount (30%)

Employee Stock Purchase Plan (25%)

Paid vacation and wellness days

Annual continuing education allowance

Corporate Discount Gym Membership

Qualifications

• Strong customer service orientation.
• Competent verbal and written communication skills in English.
• Familiarity with Statutory Accident Benefit Schedule (SABS).

Responsibilities

• Review specifics of referrals for medical evaluation.
• Screen for conflict of interest and notify parties.
• Schedule services with medical and paramedical assessors.

Skills

Customer service orientation

Attention to detail

Organizational skills

Bilingual (French-English)

Tools

MS Office

Outlook

Adobe Acrobat

Job description

Case Coordinator- Remote

Location:

Remote

Status:

Full-time, Permanent

About Viewpoint

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

About Case Coordinator

The Case Coordinator plays an integral role in the smooth and efficient management of the referral process, providing essential administrative and logistical support to the case coordination team. This position is ideal for someone who thrives in a fast-paced environment, demonstrates strong attention to detail, and is committed to delivering high-quality support within a collaborative team setting.

Main Responsibilities

• Responsible and accountable for reviewing the specifics of potential referrals to ensure we can accept them for medical evaluation
• Screening for conflict of interest and advising the appropriate parties when this arises
• Scheduling the service(s) with our roster of medical and paramedical assessors
• Booking secondary service providers when necessary (e.g. transportation, interpretation).
• Creating notifications consistent with our Service Level Agreements (SLAs)
• Producing the relevant directives for the assessor(s)
• Meeting deadlines
• Data entry and data accuracy
• Customer service
• Other duties as assigned.

Key Qualifications

• Require familiarity of the Statutory Accident Benefit Schedule (SABS).
• Strong customer service orientation
• Strong attention to detail and firm grasp of systems
• Mature and strong work ethic
• Computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
• Competent verbal and written communication skills in English
• Proven organizational and multi-tasking skills
• French-English bilingualism (speaking, writing, etc.) required

Why choose Viewpoint?

• Comprehensive and flexible health and dental choices with Flex benefits
• Lifemark Employee Assistance Program
• Shoppers Drug Mart Employee Discount (30%)
• Employee Stock Purchase Plan (25%)
• Paid vacation and Wellness days
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
• Goodlife Fitness Corporate Discount Gym Membership
• Ongoing internal training and development with opportunities for mentorship
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!

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