CCaaS & AI Integration Advisor (Hybrid)

Bell Canada; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading telecom provider is seeking a candidate with technical solution integration experience to join their team in Montreal. The ideal candidate will work on delivering advanced contact centre solutions and participate in various project activities. Applicants should possess a Bachelor's degree in IT or a related field and have knowledge of cloud-based solutions. The hybrid work arrangement allows for flexibility, and candidates must be fluent in both English and French.

Benefits

Medical, dental, vision, and mental health benefits

35% discount on services

Comprehensive compensation package

Qualifications

• Technical solution integration experience.
• Experience supporting contact centre solutions.
• Hands-on experience with cloud solutions like CCaaS.

Responsibilities

• Develop and configure contact centre solutions.
• Deliver and migrate technical solutions.
• Participate in functional and technical analysis.

Skills

Knowledge of Contact Centre solutions

Team collaboration

Project delivery management

Cloud based solution delivery

Communication in English & French

Education

Bachelor's degree in computer science, Information Technology, or related field

Tools

AWS

Google

Twilio

Job description

A leading telecom provider is seeking a candidate with technical solution integration experience to join their team in Montreal. The ideal candidate will work on delivering advanced contact centre solutions and participate in various project activities. Applicants should possess a Bachelor's degree in IT or a related field and have knowledge of cloud-based solutions. The hybrid work arrangement allows for flexibility, and candidates must be fluent in both English and French.