Caseworker

Treasury Board Secretariat; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading government body in Ontario is seeking highly motivated individuals to provide customer service and support for clients, particularly those with disabilities. This bilingual role requires effective communication skills and a strong understanding of community resources and services. Join a diverse and inclusive workplace committed to accessibility.

Qualifications

• Proficient in English and advanced level French (verbal and written).
• Knowledge of community services and barriers affecting clients with disabilities.
• Ability to interpret legislation for program eligibility.

Responsibilities

• Provide customer service and consultation to clients.
• Collect and evaluate information for eligibility determination.
• Plan and deliver information sessions to clients and stakeholders.

Skills

Customer Service

Communication

Analytical Skills

Planning and Organizational Skills

Listening Skills

Liaising

Job description

Are you highly motivated and client-centered? Consider this opportunity to respond to inquiries and provide program information to a diverse clientele, the public, advocacy groups, and agencies.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism :

We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful, and equitable workplace. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities, and expressions. Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the 'How to apply' section if you require a disability-related accommodation.

What can I expect to do in this role?

You will :

• provide customer service and consultation to clients
• collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
• make adjustments to entitlements and resolve conflict situations
• explain legislation and ministry initiatives
• prepare a range of communication materials
• plan and deliver information sessions to clients and stakeholders, on community-based employment supports

Mandatory

For the bilingual position, you are proficient in English and have advanced level verbal and advanced minus written French language skills.

Customer Service and Communication Skills

You :

• can provide effective customer service to clients with disabilities
• have the ability to liaise with community agencies, provide information to clients, and resolve conflict situations
• have effective communication and consulting skills to write clear, concise reports and conduct information sessions
• demonstrate sensitivity towards diversity / inclusion of applicants / clients and co-workers
• have interviewing skills to conduct interviews with clients by phone or in person
• have effective listening skills to determine client needs and make appropriate referrals

Knowledge

You :

• have knowledge of community services, resources, policies, programs, and issues / barriers affecting clients with disabilities
• have knowledge of labour market trends
• are able to interpret and apply legislation in order to review / determine program eligibility and identify infractions

Analytical, Planning and Organizational Skills

You :

• demonstrate planning and organizational skills to set priorities, work within time constraints, and meet deadlines
• have demonstrated analytical skills to collect, document, and evaluate information
• are able to work in a team environment

Note

Successful candidates may be required to undergo an employment screening check in accordance with the Ontario Employment Screening Checks Policy.

Let us know if you are interested in this position. Complete this short form and we will follow up with you promptly.