Business Systems Analyst - Global Wealth Engineering Technology

Scotiabank; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Business Systems Analyst to support wealth management projects. The position focuses on analyzing business processes, facilitating workshops, and collaborating with technical teams to enhance client experiences. Ideal candidates possess strong analytical skills, a background in financial services, and excellent communication abilities to engage with stakeholders effectively. This role ensures alignment of business objectives with technical solutions, driving measurable outcomes.

Benefits

Flexible vacation

Tuition assistance

Competitive rewards program

Community engagement opportunities

Qualifications

• Strong experience as a Business Systems Analyst or Business Analyst in complex, enterprise environments.
• Proven experience with customer journey mapping and value-driven backlog design.
• Excellent written and verbal communication skills.

Responsibilities

• Lead discovery activities to understand business objectives and user needs.
• Facilitate story-mapping workshops to align stakeholders.
• Analyze existing business processes to identify improvement opportunities.

Skills

Business analysis

Story mapping

Stakeholder engagement

Process optimization

Agile methodologies

Job description

Title: Business Systems Analyst - Global Wealth Engineering Technology

Requisition ID: 235638

Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

The Global Wealth Engineering Technology team is seeking an experienced Business Systems Analyst (BSA) to play a critical role in shaping end‑to‑end business journeys and translating complex business needs into clear, actionable requirements. This role is focused on deep business understanding, story and journey mapping, and stakeholder alignment, ensuring solutions are designed around real user needs and deliver measurable business value.

You will work closely with business leaders, product partners, and delivery teams to define the “why” and “what” behind initiatives, while partnering with technical Business Analysts and engineering teams to bring those outcomes to life.

Is this role right for you? Key responsibilities include:

Business Analysis & Journey Mapping

• Lead discovery activities to understand business objectives, user needs, and pain points across wealth management journeys.
• Create and maintain end‑to‑end customer and advisor journey maps that highlight opportunities, dependencies, and value drivers.
• Decompose complex business problems into clear themes, epics, and user stories with well‑defined acceptance criteria.

Story Mapping & Requirements Definition

• Facilitate story‑mapping workshops to align stakeholders on scope, sequencing, and incremental value delivery.
• Translate business outcomes into structured functional requirements, user stories, and process flows.
• Ensure requirements remain aligned to strategic objectives throughout delivery.

Stakeholder Engagement & Communication

• Act as a trusted partner to business stakeholders, product owners, and leadership teams.
• Lead working sessions, design discussions, and decision forums to drive alignment and clarity.
• Clearly communicate trade‑offs, impacts, and dependencies in business terms.

Process Optimization & Change Enablement

• Analyze existing business processes to identify inefficiencies, risks, and improvement opportunities.
• Support the design of future‑state processes that improve client, advisor, and operational experiences.
• Contribute to change management by ensuring business readiness, clear documentation, and stakeholder buy‑in.

Delivery Support & Operational Awareness

• Partner with technical analysts and delivery teams to ensure business intent is accurately reflected in solutions.
• Support incident and production issue discussions by providing business context, impact assessment, and prioritization input.
• Assist in identifying recurring issues and opportunities for process or experience improvements.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

Business & Domain Expertise

• Strong experience as a Business Systems Analyst or Business Analyst in complex, enterprise environments.
• Solid understanding of wealth management, financial services, or regulated industries (preferred).

Journey & Story Mapping

• Proven experience with customer journey mapping, story mapping, and value‑driven backlog design.
• Ability to think holistically across channels, systems, and user personas.

Analytical & Problem‑Solving Skills

• Ability to break down ambiguous problems into structured insights and actionable outcomes.
• Strong critical thinking with a focus on delivering business value.

Communication & Facilitation

• Excellent written and verbal communication skills, with the ability to tailor messages to executive and operational audiences.
• Experience facilitating workshops, working sessions, and cross‑functional discussions.

Delivery & Ways of Working

• Experience working in Agile / Scrum environments.

Comfortable partnering with technology teams while remaining grounded in business outcomes rather than technical implementation.

What's in it for you?

• Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias‑free practices and inclusive values across Scotiabank.
• Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
• Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada – Ontario – Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.