Business Process Analyst Consultant

Equitable Life of Canada; Southwestern Ontario; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A prominent insurance firm in Ontario seeks a Business Process Analyst Consultant to lead process improvement initiatives and bridge Business and IT. Candidates should have over 10 years of experience in financial services or insurance, with expertise in process redesign, data analysis, and stakeholder engagement. This hybrid role offers a supportive environment for career growth with competitive perks and a commitment to work-life balance.

Benefits

Annual bonus program

Generous vacation package

Immediate enrollment in pension program

Tuition support

Onsite cafeteria

Qualifications

• 10+ years as Lead BA or Process Analyst in financial services or insurance.
• Expert in process redesign and performance optimization with Six Sigma Certification.
• Strong influencing, negotiation, and interpersonal skills.

Responsibilities

• Lead process redesign strategy and implementation.
• Ensure post-implementation success and risk mitigation.
• Align processes with privacy, audit, and insurance regulations.

Skills

Process redesign

Data storytelling

Stakeholder engagement

Critical thinking

Analytical skills

Education

Post-secondary degree or equivalent experience

Tools

Visio

Lucidchart

Miro

Draw.io

Job description

Overview

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact—for our clients, our communities, and each other.

Position Title: Business Process Analyst Consultant
Reports To: AVP, Individual Portfolio and Operational Enablement Department: Individual Project Management Term: Permanent Full-Time

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

The Opportunity: At Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way. If you\'re looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard, and your growth is encouraged we’d love to connect.

The Business Analyst Consultant plays a strategic role in bridging Business and IT, leading complex initiatives that span technology, process engineering, and stakeholder engagement. Join one of the Waterloo Area’s Top Employers for 2025 and Southwestern Ontario’s Top Employers for 2024 and be part of something that matters.

What you will be doing:

• Lead process redesign strategy and implementation
• Design and optimize processes with a client-first lens, ensuring seamless experiences across quoting, onboarding, servicing, and claims.
• Analyze insurance-specific KPIs (e.g., TAT, claims turnaround, not in good order) to inform process improvements.
• Leverage data analytics to identify trends, root causes, and performance gaps across operational workflows.
• Trace data paths across systems and identify transformation points
• Align processes with privacy, audit, and insurance regulations
• Sole or lead BA on projects
• Define scope, manage issues, and lead requirements analysis
• Create business cases and feasibility studies
• Document functional, non-functional, and user story requirements
• Support development, QA, and UAT phases
• Ensure post-implementation success and risk mitigation
• Manage scope, schedule, reporting, and escalation for non-IT projects

What you will bring:

• 10+ years as Lead BA or Process Analyst in financial services or insurance
• Expert in process redesign and performance optimization with Six Sigma Certification: Green or Black Belt
• Demonstrated ability to translate feedback into actionable process enhancements.
• Strong data storytelling skills—able to translate complex findings into clear business insights
• Proven success in business analysis tools, techniques, and documentation
• Skilled in solution assessment and validation
• Strong critical thinking and analytical skills
• Ability to work at both strategic and detailed levels
• Business Analyst Certification or equivalent experience
• Post-secondary degree or equivalent combination of education and work experience
• Excellent influencing, negotiation, and interpersonal skills
• Superior documentation and presentation capabilities
• Strong stakeholder engagement across advisors, clients, vendors
• Proven ability to lead cross-functional collaboration
• Process mapping tools experience: Visio, Miro, Lucidchart, Draw.io

What’s in it for you:

• A workplace where care, passion, and curiosity aren’t just values, they’re how we work, grow, and succeed together every day.
• A healthy work-life balance with employee wellness top of mind
• Annual bonus program, annual vacation allowance, and company-paid benefits program
• Generous vacation package with one volunteer day to give back to a charity of your choice
• Immediate enrollment in the company’s pension program with employer matching
• Employee resource groups that support an inclusive work environment
• Tuition support and specialized program assistance
• An onsite full-service cafeteria with a variety of daily options
• Discounts on company products and services, and access to exclusive employee perks
• Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment process, candidates may be asked to complete an assessment and will be required to undergo background screening, in accordance with company policy.

This position is available due to an existing vacancy.

We are dedicated to inclusive and accessible hiring practices. If you require accommodations or alternative formats, please contact us at [e-mail].

#LI-Hybrid