Business Performance Enablement Manager

Lightspeed; Montreal; On-site; CAD 80,000 - 110,000; Full time

Job summary

A technology company in Montreal is looking for a dynamic Business Performance Enablement Manager to drive organizational readiness for change and empower teams. The role involves developing training programs, collaborating across functions, and evaluating performance metrics. Candidates should bring relevant experience and a master's degree in Education or a related field. A flexible work environment and comprehensive benefits are part of this opportunity.

Benefits

Flexible paid time off

Equity options

Pension plan contributions

Health and wellness credits

Volunteering time off

Enhanced parental leave

Qualifications

• 3-5 years experience in delivering enablement programs, preferably in global SaaS companies.
• Experience in evaluating the effectiveness of learning and enablement and their impact on business critical metrics.
• Fluency in English as a working language is required.

Responsibilities

• Develop and implement comprehensive business readiness plans.
• Design and deliver training programs tailored to employees.
• Monitor key performance indicators (KPIs) to measure success.

Skills

Learning and Development

Organizational Development

Data analysis

Training Program Development

Education

Masters or relevant experience

Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We are seeking a dynamic and experienced Business Performance Enablement Manager to join our Global Customer Innovations Hub. As the Business Performance Enablement Manager, you will be instrumental in driving organizational readiness for change, fostering skill development, and empowering our workforce to achieve peak performance. You will collaborate with cross-functional teams to develop and execute strategies aimed at improving business outcomes through effective training, enablement, and change management initiatives.

What you’ll be doing

• Work with the Director of Training in the development and implementation of comprehensive business readiness plans for new initiatives and processes.
• Design and deliver training programs tailored to the needs of employees in the global Customer Organization utilizing a variety of formats and delivery methods to support ongoing learning and development.
• Facilitate cross-functional collaboration to ensure alignment and consistency in messaging and training materials.
• Design and deliver training programs and workshops to prepare employees for new systems, processes, or technologies, incorporating adult learning principles and best practices.
• Work closely with change champions and subject matter experts to identify training needs and tailor readiness activities to meet the specific requirements of different user groups.
• Provide performance coaching and support to employees to enhance their skills and capabilities related to new tools or processes.
• Gather feedback from stakeholders to evaluate the effectiveness of training and readiness initiatives and make continuous improvements.
• Monitor key performance indicators (KPIs) to measure the success of readiness and training programs and track progress against established goals.

What you need to bring

• Masters or relevant experience in Learning and Development, Organizational Development, or Adult Learning
• 3-5 years experience in delivering enablement programs, preferably in global SaaS companies
• Experience in evaluating the effectiveness of learning and enablement and their impact on business critical metrics
• Experience in working with data to extract useful, actionable insights, and the ability to clearly articulate these insights to stakeholders
• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies
• Equity options, because this is your company too
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page there.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to tighten operations, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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