business general manager

Sutton Place Wine Merchant; Vancouver; On-site; CAD 55,000 - 60,000; Full time

Job summary

A boutique wine retailer in Vancouver is seeking an Assistant General Manager (AGM) to oversee daily operations and staff management. The role requires strong wine knowledge, customer service skills, and organizational skills. The candidate should have at least one year of experience in the wine or F&B industry and knowledge of POS systems. This full-time position offers a pay range of $55,000 to $60,000 per year, with store discounts provided. Applications can be submitted via email or in person.

Benefits

Store discount

Qualifications

• At least one year of related experience in the F&B or wine industry.
• Exceptional guest service skills and a passion for wine.
• Strong organizational skills and attention to detail.

Responsibilities

• Oversee daily operations of the store.
• Maintain product standards and inventory control.
• Manage office supply inventory and coordinate maintenance.
• Coordinate sourcing product and placing weekly orders.
• Prepare daily store reports.
• Provide leadership to team members.
• Deliver premier customer service.
• Conduct inventory counting and reconciliation.

Skills

Strong wine, beer, and spirits knowledge (WSET Level 3 or equivalent)

Previous buying experience in a retail or restaurant environment

Literacy with budgets and financial statements

Experience leading teams

Strong organizational skills

Experience with POS systems and inventory systems

Physical ability to lift and move boxes up to 50 lbs

Education

WSET accreditation or equivalent

Tools

Barnet POS

Opera PMS

Excel

Job description

Assistant General Manager (AGM)

The Sutton Place Wine Merchant is an international wine, spirits and beer boutique featuring more than 1,000 wines at various price points, ranging from unique labels to familiar favorites. The store offers an intimate ambiance with a wide selection of attractively displayed wines from both the Old World and the New World.

Job Details

Job Type: Full-time
Pay: $55,000 – $60,000 per year
Benefits: Store discount
Location: In person, Vancouver, BC

Key Responsibilities

• Oversee daily operations of the store, supervising opening and closing duties.
• Maintain product and service standards, including product placement, inventory control, and reporting.
• Manage office supply inventory and coordinate the service and maintenance of store hardware.
• Coordinate with the General Manager to source product, place weekly orders, and optimize store layout, stock rotation, and visual standards.
• Prepare daily store reports using Barnet POS, Opera PMS, and Excel.
• Provide leadership to team members, setting standards by example and fostering a positive, inclusive work environment.
• Deliver premier customer service to all customers.
• Conduct inventory counting, reconciliation, and reporting.
• Work weekends and evenings as required.

Skills & Experience

• Strong wine, beer, and spirits knowledge (WSET Level 3 or equivalent).
• Previous buying experience in a retail or restaurant environment.
• Literacy with budgets and financial statements; ability to prepare budgets and forecasts.
• Experience leading teams and creating positive, inclusive environments.
• Strong organizational skills and ability to meet deadlines and schedules.
• Experience with POS systems and inventory systems.
• Physical ability to lift and move boxes up to 50 lbs.

Qualifications

Excellent career opportunity for an enthusiastic, outgoing, and team‑oriented individual with strong wine knowledge and at least one year of related experience in the F&B or wine industry. Candidates must possess exceptional guest service skills, a passion for wine, strong organizational skills, and attention to detail. A recognized wine training credential such as WSET or ISG is a definite asset.

Legal & Application

You must be legally entitled to work in Canada; the employer does not have a Labour Market Impact Assessment (LMIA) for foreign workers. Applications will be accepted via email or in person at 855 Burrard Street, Vancouver, BC.