Business Clerk

Hamilton Health Sciences; Hamilton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A healthcare organization in Hamilton is seeking a Business Clerk to provide administrative support to its healthcare team. The ideal candidate will manage clinic schedules, coordinate with patients, and require skills in effective communication and organization. This full-time role will be primarily on-site, fostering a collaborative environment within the community.

Qualifications

• Grade 12 or equivalent required.
• Graduate of community college secretarial or office administration program preferred.
• Must have Medical Terminology Certificate or equivalent knowledge.

Responsibilities

• Provide clerical and administrative support to the healthcare team.
• Manage the clinic schedule and patient registrations.
• Coordinate with patients and healthcare teams.

Skills

Effective communication

Interpersonal skills

Problem-solving

Organizational skills

Ability to prioritize

Knowledge of EPIC ambulatory workflow

Education

Grade 12 or equivalent

Medical Terminology Certificate 1 and 2

Graduate of community college secretarial program

Job description

Qualifications

• 1. Grade 12 or equivalent
• 2. Graduate of community college secretarial or office administration program or equivalent or equivalent office experience
• 3. Medical Terminology Certificate 1 and 2 or demonstrated knowledge equivalent to the Medical Terminology Certificate 1 and 2 acquired in a different Business Clerk position, which may be subject to testing
• 4. Keyboarding 40 wpm
• 5. Knowledge and skill in using computer and demonstrates knowledge of EPIC ambulatory workflow
• 7. Demonstrated effective communication (verbal and written), interpersonal, public relations and problem-solving skills
• 8. Ability to set priorities and organize work accordingly
• 9. Ability to deal with various hospital departments effectively and collaboratively
• 10. Ability to appreciate the confidential nature of the position
• 11. Ability to sit for long periods, repetitive reaching, repetitive bending

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

Application and equal opportunity

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact HR Operations at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.

Temporary position and collective agreements

If this position is temporary, selection for this position will be as per the outlined Collective Agreements:

1. Article 30 (k), CUPE Collective Agreement
2. Article 10.7 (d), ONA Collective Agreement
3. Article 13.01 (b) (ii), OPSEU 273 Collective Agreement
4. Article 14.04, OPSEU 209 Collective Agreement
5. Article 2.07 and Article 13, PIPSC RT Collective Agreement

Schedule

Monday to Friday – Days

Department overview

The WLMH Outpatient Services department provides comprehensive care to the local community and supports the following programs at WLMH:

• Obstetrics and Gynecology
• Colposcopy
• GIMRAC/GIM (Ambulatory GIM Physician)
• Medical Procedure Room & Medical Day Care
• General Surgery- Surgeon of the Week Program
• Pre-Op/Anesthesia
• West Niagara Mental Health
• Palliative Care
• Specialized Medical & Surgical Services

All areas support the vision of HHS ambulatory care principles and are meant to highlight services that are unique to this site.

Role and responsibilities

As a member of the healthcare team, the Business Clerk (BC) provides clerical, administrative and business support to the healthcare team. The BC will be required to coordinate and reduce barriers, by working with different groups of people: patients, healthcare teams and resource providers. The BC role requires empathy, compassion and an understanding of the cultural and socioeconomic backgrounds in the community to service the patients.

This role will be responsible for managing the GIMRAC/GIM (General Internal Medicine) clinic schedule, Medical Day Care and Procedure Room booking as well as general patient registration for the clinic.