Business Application Analyst III

TD; Canada; On-site; CAD 69,000 - 99,000; Full time

Job summary

A leading financial institution in Toronto is seeking a specialized business application manager to support and manage business processes. The role involves documentation, testing, and acting as a liaison between technical teams and business users. Candidates should have a strong background in both business and technology, with 5+ years of relevant experience, knowledge of SQL, Python, and familiarity with data governance practices. This position offers a comprehensive benefits package and a commitment to a diverse workplace.

Benefits

Comprehensive benefits package

Commitment to diversity and inclusion

Qualifications

• 5+ years relevant experience in application management.
• Experience in bridging business and technical requirements.
• Ability to work with SQL, Python, JSON.

Responsibilities

• Provide specialized business application management guidance.
• Responsible for requirements gathering and documentation.
• Act as a liaison between business users and technical teams.

Skills

Business application management

Analytical skills

Problem-solving skills

SQL

Python

Data engineering

Knowledge of Tableau

Knowledge of Power BI

SCRUM or KANBAN

Education

Undergraduate degree or technical certificate

Tools

Excel

Job description

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Enterprise Enabling Functions

Pay Details: $69,700 - 98,400 CAD

Job Description

Provide specialized business application management guidance and support for a functional area. Responsible for requirements gathering through the application lifecycle, business testing and supports business process documentation and user support of the application.

KEY ACCOUNTABILITIES

CUSTOMER

• Responsible for intake of projects and major initiatives
• Responsible for the documentation of all business owned artifacts that are required for projects and major initiatives as defined by the bank's Project Delivery Life Cycle (PDLC) methodology
• Responsible for business process documentation for all business applications owned/managed
• Responsible for day to day operations process management to ensure consistency, and delivery according to established SLA
• Responsible for all Business Acceptance Test (BAT) documentation that is required for all projects and major initiatives as defined by the bank's project delivery methodology
• Work closely with the Test Lead to ensure common testing standards and practices are followed and adhered to
• Responsible for the execution of all BAT testing for projects and/or release maintenances
• Responsible for working with Technology to establish a partnership and ensure all business requirements and Data Governance requirements are met
• Provide support on deployment and change management for initiatives relating to applications owned / managed
• Review requirements specifications and technical design documents to provide timely and meaningful feedback
• Provide feedback and thoughts on possible solutions to issues/risks arising throughout the life cycle of a project, including adherence to enterprise application / data lifecycle practices
• Identify and elevate risks that could impact project timelines or the quality of the deliverables to project manager and business owner, provide options and recommendation
• Act as an escalation point for application and operation issues both directly and through internal/external business partners (including external vendors)
• May provide project management support to various extents

SHAREHOLDER

• Act as a decision maker on projects – responsible for getting input from the appropriate SMEs to make decisions
• Accountable for adhering to the EPMO project management methodology
• Ensure adherence to the Data Governance Framework
• Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer
• Demonstrated ability to build relationships within the team and with key stakeholders
• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments
• Continuously enhance knowledge of business domains and their products/services
• Support the development of business cases including benefits identification
• Support and/or implement solutions that mitigate risk and maximize the availability of service, efficiency and effectiveness

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your business area/function and the bank, both internally and/or externally
• Participate in knowledge transfer within the team and other business units, including participation in cross‑functional groups or committees

BREADTH & DEPTH

• Experienced working professional role providing specialized business application management activities, advisory or process / program support within own area of sociality
• Advanced knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules
• Advanced knowledge of bank's PDLC methodology, business testing and project management
• Requires experienced, conceptual and practical knowledge within their own specialty and knowledge of broader related areas
• Advanced understanding of business / functional drivers and processes supported for own area
• Advanced analytical and problem‑solving skills with the ability to communicate with various business partners to explain complex technical issues with a business lens in easily understandable terms
• Leads projects or work streams within broader projects with moderate risk and complexity, may be accountable for ongoing activities, processes and functional programs
• Exercises judgment based on the analysis of multiple sources of information
• Work performed under minimal management guidance and supervision
• Identify and lead problem resolutions
• Generally reports to a Manager or Senior Manager

EXPERIENCE & EDUCATION

• Undergraduate degree or technical certificate
• 5+ years relevant experience
• Needs to have both a business and technical background and be able to bridge the gap between business users and their technical requirements
• Needs to be able to facilitate details and manage multiple customers/lob's at the same time.
• Experience working directly with data and the underlying usage.
• SQL, Python, JSON, Excel is an asset
• Data engineering experience is an asset
• Knowledge of Tableau, Power BI is an asset
• Knowledge of medallion architecture fundamentals
• Knowledge of data policy and governance principles
• SCRUM or KANBAN knowledge is an asset
• Project Management skills are an asset
• High degree of multitasking and/or prioritization may be required

EEO Statement

TD is committed to providing fair and equitable compensation opportunities to all colleagues. TD is deeply committed to providing a diverse and inclusive workplace.