business analyst, informatics

Government of Canada; Montreal; On-site; CAD 55,000 - 75,000; Full time

Job summary

A government agency in Montreal seeks a candidate for a technical support role requiring a Bachelor's degree in Computer Science. The position involves collaborating with clients to determine their needs, documenting technical specifications, and providing ongoing support for software solutions. A minimum of 1 year of experience in IT service delivery is essential, alongside familiarity with tools such as Jira, C#, and Python. The role is strictly on-site with no remote work options.

Benefits

Dental plan

Disability benefits

Health care plan

Life insurance

Registered Retirement Savings Plan (RRSP)

Long-term care insurance

Travel insurance

Qualifications

• 1 to 2 years of experience in technical support.
• Knowledge in information technology service delivery.

Responsibilities

• Confer with clients to identify requirements.
• Document technical requirements.
• Design and implement information systems.
• Conduct quality assurance reviews.
• Provide ongoing client support.
• Execute software application tests.

Skills

Jira

C#

C++

Python

MS SQL Server

Image processing software

Education

Bachelor's degree in Computer Science

Job description

Overview

Languages

French

Education

• Bachelor's degree
• Computer science
• Computer software engineering

Experience

1 year to less than 2 years

On Site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Software company

Responsibilities Tasks

• Confer with clients to identify requirements
• Document technical requirements to ensure that products, processes and solutions meet business requirements
• Design, develop and implement information systems business solutions
• Conduct reviews to assess quality assurance practices, software products and information systems
• Consult with clients after sale to provide ongoing support
• Execute and document results of software application tests and information and telecommunication systems tests
• Project management
• Meet with clients to discuss system requirements, specifications, costs and timelines

Experience and Specialization

Computer and technology knowledge

• Jira
• C#
• C++
• Python
• MS SQL Server
• Image processing software

Area of work experience

• Information technology (IT) service delivery

Area of specialization

• Technical support

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Ability to work independently
• Attention to detail
• Sitting

Personal suitability

• Excellent oral communication
• Excellent written communication
• Initiative
• Organized
• Team player

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan

Financial benefits

• Life insurance
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance

Other benefits

• Travel insurance