Business Acceleration Partner

ODAIA; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A health technology firm is seeking a Business Acceleration Partner to guide customers through implementation of its platform. Responsibilities include managing projects, analyzing data, and ensuring successful onboarding for clients in the Pharmaceutical, Life Sciences, or Healthcare sectors. The ideal candidate will have over 5 years of experience in a similar role, possess strong communication skills, and thrive in a fast-paced environment. Remote work is supported, fostering collaboration through virtual and in-person interactions.

Benefits

Medical & dental benefits

Flexible working hours

Flexible time off policies

Stock option grants

Qualifications

• 5+ years working in a similar position in a start-up and/or technology/SaaS environment.
• Experience working in the Pharmaceutical, Life Sciences or Healthcare sectors.
• Ability to build relationships and become a trusted advisor for customers.

Responsibilities

• Lead customer experience from kickoff to renewal.
• Collaborate to capture business and end user needs.
• Focus on business analytics and reporting metrics.

Skills

Project management

Data analysis

Customer relationship management

Communication

Collaboration

Attention to detail

Job description

Overview

Business Acceleration Partner

ODAIA is a remote-first organization; all positions are WFH with frequent company and team-based socials, events and meetings in-person and virtually. ODAIA works with pharma commercial teams to grow their brands and engage with the right healthcare professionals (HCPs) at the right time. ODAIA's SaaS AI platform turns complex data into personalized insights, enabling commercial teams to understand their customers - HCPs - predict prescribing behaviors and make informed decisions that bring therapies to patients faster.

ODAIAns are inspired to reinvent the future of how non-technical people leverage data in their day-to-day lives. We are passionate about solving complex problems in data, AI, engineering, design and product so our customers don’t have to. We live by the notion that “simplicity is the ultimate sophistication;” and making simplicity scalable is a challenge. We are led by serial entrepreneurs, tech veterans, and life sciences experts. To learn more visit odaia.ai.

OUR MISSION

Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI.

We’re on a mission to build an innovative, diverse, and ego-free business where trust, innovation and ownership are valued. You’re on a mission too? We’re here for it. We emphasize career development and opportunities to grow are extensive.

What’s on Offer

Reporting to the Senior Director, Business Acceleration, the primary role of the Business Acceleration Partner is to lead the customer experience with ODAIA’s products from kickoff to renewal. You will lead data, brand strategy, project planning and ROI conversations with customers throughout the customer journey. The Business Acceleration Partner is a critical role on a high-performing team focused on leveraging industry expertise, account management and data prowess to help customers meet their key business objectives around predictive analytics and data-driven decision making by leveraging the ODAIA platform.

What You Will Do

• Maintain a deep understanding of and can seamlessly convey the value proposition, business strategy, mission and product offerings
• Translate the customer’s brand and data strategy and define the ideal ODAIA solution to deploy
• Collaborate to elicit high-level requirements, capture business and end user needs
• Complete assessment of customer data sets and end user workflows to best define user requirements, provide insight and recommend improvements
• Identify project risks and communicate according to project governance
• Understand the customer structure, stakeholders and needs and build relationships across levels
• Align activities and touchpoints between customer & ODAIA and communicate regularly to build customer loyalty
• Ask questions and perform independent research to understand the customer, their brands and their challenges
• Drive organizational and process change management within customers deploying ODAIA
• Ensure customers are successfully onboarded to the platform encompassing: Sales Handoff, onboarding plan setup, overall kickoff planning, Discovery & customer Education
• Focus on business analytics, reporting and metrics; generate solid reports to demonstrate ROI
• Complete quarterly reviews with customers to maximize benefits of platform usage and product offerings within Pharmaceutical, Life Sciences or Healthcare sectors
• Assess the risks of various solutions and prioritize competing business demands based on business impact and strategy
• Work closely with Engineering, Customer Success, Sales and Product teams
• Ensure that data is managed/analyzed in compliance with applicable quality, regulatory and cybersecurity requirements
• Some travel to customer sites or industry events is expected based on business needs

What You Bring

• 5+ years working in a similar position in a start-up and/or technology/SaaS environment
• Experience working in the Pharmaceutical, Life Sciences or Healthcare sectors
• Experience leading large, complex projects with multiple stakeholders and partners
• Ability to build relationships and become a trusted advisor for your customers
• A solid understanding of the North American Pharmaceutical environment and key stakeholders involved in Marketing, Data, Analytics and Commercial Excellence
• An interest in challenging the status quo, with a deep understanding of business processes, value drivers and technology to achieve desired outcomes
• Attention to detail, taking the time to understand the customer’s needs and challenges
• Drive to continually improve knowledge of new technologies and industry standards to develop simple, yet effective solutions
• Ability to understand business needs and develop consistent, clear analysis and report potential issues
• Accountable, proactive and agile
• Action-oriented with the ability to work quickly and efficiently in a fast-paced environment
• Collaborative, results-oriented self-starter that is able to find opportunity in challenge
• Adjusts quickly to changing priorities and copes effectively with complexity and ambiguity
• Exceptional communication skills; able to influence both technical and non-technical teams
• Grand vision, low ego, and ability to make a big impact

What We Offer

• A strong, values-based culture; we Ignite Innovation, Own It and Stand Together
• Medical & dental benefits - with immediate enrollment for full-time, permanent employees
• Flexible working hours, focusing on what we achieve and not the number of hours
• Flexible time off policies
• Stock option grants

Location

We are a remote-first company with employees in both Canada and the US. Our office hub is located downtown Toronto. Team building, communication and social connectivity are supported with virtual and in-person collaborative work sessions, team meetings and socials.

Employment Verification

Any conditional offer of employment will be subject to the full satisfaction with the results of any background and reference checks.

Diversity, Equity & Inclusion

ODAIA is an equal opportunity employer. We are committed to building an environment where everyone feels included, valued, respected and heard. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status or any other characteristics protected by local laws.

Accommodations and Accessibility

Accommodations are available upon request. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us for assistance.