Brokerage Representative Callers

Ups; Fredericton; On-site; CAD 100,000 - 125,000; Full time

Job summary

A global logistics company located in New Brunswick is seeking a Brokerage Representative Caller to assist clients with onboarding and registration processes. This position involves customer support through calls or emails, requiring strong communication skills in English and preferably French. The role offers a full-time schedule with flexible shift hours, along with a competitive hourly wage of $17.75. Ideal candidates will have previous customer service experience and good multitasking abilities.

Qualifications

• Excellent verbal and written English (proficiency) communication skills.
• Previous customer service experience is essential.
• Typing speed of 40+ words per minute with 90% accuracy.

Responsibilities

• Contact customers to advise of the registration requirement.
• Assist customers through the registration process.
• Resolve customer issues efficiently.

Skills

Verbal and written English communication skills

Verbal and written French communication skills

Previous customer service experience

Intermediate computer skills: Word, Excel, Outlook

Typing speed of 40+ words per minute

Strong multitasking skills

Ability to work in a fast-paced environment

Job description

Primary Job Posting Location:

Fredericton, New Brunswick Canada

Job Description:

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Summary

The Brokerage Representative Caller at UPS, assists our clients with onboarding and registration processes. Customer support is handled through phone calls or email communication.

Job Type

Full-Time / Temporary End Date: January 31st, 2026

Workdays

Monday to Friday (must be able to work ALL 5 days of the week)

Shift Hours

Must be able to work a minimum of 40 hrs. per week.

• 9:00 AM–5:30 PM (12)
• 12:00 PM–8:30 PM (13)

Shift Duration

8 hours per day (requires flexibility with start and finish times).

Work Location

900 HANWELL ROAD FREDERICTON, NB E3B 6A2

Hourly Wage

$17.75 per hour.

Key Responsibilities and Duties

• Contact customers to advise of the CARM Client Portal registration requirement for commercial importers.
• Assist customers through the registration process.
• Contact customers regarding CARM Client Portal set up fees.
• Performs administrative duties such as resolving customer issues.

Requirements

• Excellent verbal and written English (proficiency) communication skills – Required.
• Excellent verbal and written French communication skills – Highly Desired.
• Previous customer service experience – Required.
• Previous call center/ office experience – Highly Desired.
• Intermediate computer skills: Word, Excel, and Outlook (Microsoft Office).
• Typing speed of 40+ words per minute with 90% accuracy.
• Ability to work with minimal supervision.
• Strong multitasking skills.
• Ability to work in a fast-paced environment.

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.