Brand Ambassador

Pella Corporation; Oakville; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading window and door brand in Ontario is seeking a Brand Ambassador to enhance customer experience at showrooms. Responsibilities include handling customer inquiries, managing sales appointments, and assisting with event coordination. Candidates should be energetic, organized, and possess strong communication skills. This full-time role involves flexible schedules primarily in Oakville with some coverage in Toronto.

Qualifications

• Must have a High School Diploma or GED.
• 0-2 years of customer service or general business experience preferred.
• Ability to read and analyze documents.

Responsibilities

• Create a welcoming environment and answer product questions.
• Schedule sales appointments and coordinate on-site events.
• Maintain accurate information in lead management software.

Skills

Energetic personality

Strong organizational skills

Time management

Attention to detail

Effective communication

Education

High School Diploma or GED

AA or Technical degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Pella’s proprietary software

Job description

Job Description

The Brand Ambassador serves as a first point of contact for the customer, creating a welcoming environment, answering product questions, scheduling sales appointments, maintaining reports, creating and posting social media content, coordinating on-site events and attending off-site events. This role embodies the Pella brand and focuses on the customer experience. The ideal candidate will enjoy variety and be flexible to adjust to coverage at two showrooms. This full-time position works on-site at our state-of-the-art Pella Showrooms in Oakville (primarily) and Toronto (secondary / float coverage). Schedule is Tuesday - Friday 8am - 5pm and Saturday 9am-3pm.

Showroom locations: 1195 North Service Rd W, Oakville ON and 1820 Bayview Ave, Toronto ON

Responsibilities

• Display and demonstrate products in the assigned location and at home shows, using samples, digital tools and collateral, emphasizing features and benefits of Pella products.
• Answer and direct customer calls for internal and external customers by asking leading questions and pre-qualifying. Set proper customer expectations regarding the Retail Replacement process.
• Qualify call-in and walk-in customers to set sales appointments for Outside Sales Representatives.
• Input and maintain accurate information in lead management software (ACE / CRM). Capture traffic leads and appointments.
• Ensure displays are properly working; request and complete repairs in a timely manner.
• Support planning and organizing events and attend as appropriate. Ability to work weekend and evening hours.
• Interact comfortably with architects / designers, builders / contractors and homeowners.
• Execute social media creation and posts.
• Maintain strong knowledge of all products, systems and processes; stay up to date with competitive information.
• Address or direct customer questions and concerns to the appropriate internal departments.
• Willingness to travel to other showrooms for coverage if needed.
• Maintain the required level of office supplies, literature, and product samples for showroom and Sales Representatives based on market needs.
• Maintain showroom cleanliness and neatness to ensure a favorable and hospitable setting for all customers (e.g., dusting, cleaning windows, taking out garbage).
• Meet company safety requirements by keeping work area neat and clean, following all safety policies and procedures, and reporting any safety concerns.

Skills / Knowledge

• Energetic personality; skilled at relating to and supporting a variety of customers.
• Strong organizational, time management and problem-solving skills.
• Self-starter with a strong work ethic and responsiveness to customer needs.
• Attention to detail and ability to manage complex tasks and follow through.
• Creates a sense of trust and reliability with internal and external customers; leads by example.
• Open and effective communication with cross-functional teams; collaborates with customers and Pella team members.
• Eye for detail and appreciation of design; adaptable to changing processes and priorities.
• Works well without close supervision and keeps the manager informed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience

Must have High School Diploma or GED. AA or Technical degree preferred. 0-2 years of customer service or general business experience preferred. Prior experience as a Showroom Specialist and/or knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.

Language And Communication Skills

Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.

Professional Skills

Must present a clean and neat physical appearance and strictly abide by company dress code, serving as a role model for other employees, customers, and visitors.

Reasoning Abilities / Mathematical Skills

Ability to solve practical and arithmetic problems; handle a variety of concrete variables in situations with limited standardization. Ability to perform calculations using money, time, measurement, etc.; calculate proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.

Computer Skills

Proficiency with Microsoft Word, Excel, Outlook and PowerPoint; ability to develop proficiency with Pella’s proprietary software (PQM, ACE, CRM, PSI, etc.).

Physical Demands

While performing duties, the employee is regularly required to stand, walk, sit, use hands, reach, and talk/hear. Occasionally required to climb or balance; stoop, kneel, crouch, or crawl. May occasionally lift and/or move up to 25 pounds. Specific vision abilities include close, distance, color vision, and ability to adjust focus. Time commitment will vary with the seasons.

About Pella Corporation

As the #1 most-preferred national window and door brand by homeowners across the country, Pella Corporation leads in innovation and design. Founded in 1925, the Pella Family of Brands encompasses a robust product offering. We are a growing, privately owned company with 18 manufacturing locations and over 10,000 team members in the U.S. and Canada. Pella is recognized as a great place to work and has received multiple accolades for diversity and innovation.