Branch Supervisor

MSupply; Kitchener; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading parts distributor is seeking a Branch Supervisor for its Kitchener location. This role focuses on ensuring operational efficiency, profitability, and compliance with company policies. You will drive sales, manage inventory, and provide exceptional customer service, while overseeing staff and maintaining a safe work environment. Ideal candidates will have significant logistics experience and supervisory skills, along with knowledge of quality systems. This full-time position offers a competitive benefits package.

Benefits

Health insurance

Dental and vision insurance

Life and AD&D insurance

401k plans

Paid time off

Qualifications

• 6+ years of experience in logistics or distribution functions.
• 3+ years of supervisory experience in a warehouse or distribution environment.
• Knowledge of quality systems (ISO preferred), LEAN, and Six Sigma principles.
• Demonstrated knowledge of MS Office applications.

Responsibilities

• Lead all aspects of branch operations for efficiency and profitability.
• Deliver high-quality customer service across different channels.
• Manage branch opening, closing, and after-hours responsibilities.
• Enforce safety protocols and ensure a clean, organized facility.

Skills

Logistics experience

Supervisory experience

Customer service skills

Collaboration

Proficiency in MS Office

Job description

Do you love working with talented people? So do we! Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.

Position: Branch Supervisor

Location: Kitchener, Ontario

Remote Status: On-Site

Job Id: 3141-MARKS SUPPLY

# of Openings: 1

About mSupply

mSupply is North America’s leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply’s family of brands delivers with speed, reliability and precision through its branches, distribution centers and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit mSupply.com

About Marks Supply
Since 1962, Marks Supply has provided top-quality HVAC, hydronics, PVF and plumbing products to customers in Ontario with a level of service recognized throughout the industry as exceptional. From OEM equipment to replacement parts to value-added support, Marks carries trusted brands such as American Standard and Ameristar. For more information, visit markssupply.ca.

Job Summary

The Branch Supervisor is responsible for leading all aspects of branch operations to ensure efficiency, profitability, and compliance with company policies. This role focuses on driving sales performance, delivering outstanding customer service, managing inventory and merchandising, and overseeing product receiving and delivery processes. The Branch Manager ensures a safe, organized, and well-maintained facility while fostering a culture of trust, service, and accountability. Key responsibilities include staff supervision and development, schedule management, conflict resolution, inter-branch coordination, and maintaining effective visual merchandising to support overall business objectives.

Responsibilities

• Delivers responsive, high-quality customer service across phone, email, and fax, ensuring timely resolution and follow-up.
• Build and maintain strong, solution-focused relationships with customers, vendors, and internal teams through effective collaboration.
• Supports daily branch operations, including opening and closing, and assumes leadership in the Branch Manager’s absence.
• Oversee accurate order entry, timely fulfillment, and high-quality customer service to ensure operational efficiency.
• Manages after-hours responsibilities and maintains clear, responsive communication with customers and team members.
• Champions a safe work environment by enforcing safety protocols and ensuring compliance with operational procedures.
• Ensures a clean, well-organized, and visually engaging sales floor, including shelving, endcaps, and displays.
• Manages merchandising standards by overseeing promotional materials and maintaining up-to-date product literature and catalogs.
• Maintains alertness and adheres to all safety-sensitive job requirements.
• Proficient in company systems for data entry, communication, and operational tasks.
• Performs additional duties as assigned, with flexibility to adapt to evolving business needs.

Qualifications

• 6 or more years’ experience with logistics or distribution and related functions.
• 3 or more years of supervisory or team lead experience in a warehouse or distribution environment.
• Knowledge and execution of a quality system (ISO preferred), LEAN, and Six Sigma principals.
• Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook).
• Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities.

Physical Demands & Work Environment

This position may require up to 40–43 hours per week and involves regular physical activity, including:

• Frequent lifting of 25–50 lbs.; occasional lifting up to 100 lbs.
• Operating forklifts and material handling equipment for up to 6 hours daily.
• Regular bending, climbing, squatting, kneeling, and reaching.
• Pushing/pulling objects up to 300 lbs. occasionally.
• Prolonged use of hands, arms, and feet for equipment operation.
• Periods of sitting, standing, walking, and twisting throughout the shift.
• Visual requirements include close, distance, color, and peripheral vision, as well as depth perception and focus adjustment.

What We Offer

• We care about your well-being from day one. Here’s a snapshot of the benefits we provide:
• Comprehensive health benefits, 100% paid by the company – extended health coverage, dental, vision, and prescription drugs, effective your first day
• Life insurance, plus short- and long-term disability coverage
• Paid time off – vacation, holidays, and personal days
• Employee Assistance Program (EAP)
• ...and much more!

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact [e-mail]

CORPORATE
One City Place, Suite 400
St Louis, MO 63141
[phone]