Branch Customer Experience Specialist

Scotiabank; Montreal; On-site; CAD 30,000 - 40,000; Part time

Job summary

A leading bank in the Americas is seeking a Customer Experience Associate in Montreal, QC. This role involves building strong customer relationships while delivering exceptional service. Candidates should have proven customer service skills, be comfortable with a flexible schedule, and possess strong technical skills to promote digital banking options. The position requires proficiency in both English and French, as interaction with diverse clients is essential. This role offers professional development opportunities and a competitive compensation package.

Benefits

Competitive compensation and benefits package

Opportunities for professional development

Internal training support

Qualifications

• Proven customer service skills through work or community involvement.
• Ability to assist in a professional, friendly and efficient manner.
• Comfortable in simple sales situations.
• Eager to learn and determined to succeed.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Uncover and solve customers' needs.
• Demonstrate success in a target-based performance environment.
• Promote digital and self-service banking options.

Skills

Customer service skills

Proficiency in English and French

Technical skills

Flexibility

Job description

A leading bank in the Americas is seeking a Customer Experience Associate in Montreal, QC. This role involves building strong customer relationships while delivering exceptional service. Candidates should have proven customer service skills, be comfortable with a flexible schedule, and possess strong technical skills to promote digital banking options. The position requires proficiency in both English and French, as interaction with diverse clients is essential. This role offers professional development opportunities and a competitive compensation package.