Billing Operations Manager

Twilio; Canada; Remote; CAD 119,000 - 149,000; Full time

Job summary

A leading communications company is looking for a Billing Operations Manager to oversee billing processes and ensure compliance. This remote role requires 3-5 years in billing operations, proficiency in Zuora and Salesforce, and strong analytical skills. The ideal candidate will also promote process improvements and train users. The position offers competitive compensation and benefits.

Benefits

Competitive pay

Generous time off

Parental and wellness leave

Healthcare benefits

Qualifications

• 3-5+ years of experience in billing operations or order-to-cash functions.
• Hands-on experience with Zuora and Salesforce.
• Experience delivering SOPs or process documentation.

Responsibilities

• Develop and deliver end-user training for billing systems.
• Create and maintain Standard Operating Procedures.
• Serve as a liaison between Billing operations and project teams.
• Identify and implement automation opportunities.

Skills

Billing operations experience

Zuora proficiency

Salesforce integration knowledge

Analytical skills

Problem-solving skills

Strong communication

Organizational skills

SaaS industry experience

SOX compliance knowledge

Automation tools experience

Tools

Zuora Revenue

Oracle RMCS

NetSuite Revenue Recognition

Job description

Overview

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our remote-first culture and commitment to global inclusion mean that, no matter your location, you’re part of a vibrant team making a global impact. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Billing Operations Manager.

About the job

This position ensures our systems, processes, and teams operate efficiently, accurately, and in compliance with regulatory standards. The Billing Operations Manager is an individual contributor who serves as a subject matter expert and trusted partner, bridging the gap between operational execution and technical solutions. They will drive process improvements, support SOX compliance activities, deliver end-user training, and document clear SOPs to promote consistency and scalability.

We are a fast-growing company focused on building scalable systems. We are looking for a team player who enjoys building streamlined processes and automation to support our growth. The ideal candidate is energized by team collaboration and continuously seeking new methods that promote efficiency or solve a problem.

Responsibilities

• Develop and deliver end-user training for billing systems, tools, and processes to ensure consistent and compliant execution
• Create, maintain, and update Standard Operating Procedures (SOP) and process documentation for the billing operations team
• Serve as a liaison between Billing operations and cross-functional project teams, ensuring operational requirements are understood and incorporated
• Identify, recommend, and help implement automation opportunities to streamline manual processes in the order-to-cash workflow
• Support some aspects of SOX-compliant month-end reconciliations over billing and provisioning, ensuring completeness and accuracy
• Coordinate across time zones with colleagues in India, Ireland, Mexico City, and the U.S. to ensure global coverage and support

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, consider Twilio. We are always looking for people who bring something new to the table.

• 3-5+ years of experience in billing operations or order-to-cash functions
• Hands-on experience with Zuora and Salesforce, with a strong understanding of their integration points
• Experience delivering SOPs or process documentation
• Strong analytical skills and ability to interpret and manipulate large data sets
• Demonstrated ability to troubleshoot and resolve complex operational and system issues independently
• Excellent communication skills for working with both technical and non-technical stakeholders
• Strong organizational skills with the ability to manage multiple priorities in a high-volume environment
• Experience working in the SaaS/technology industry
• Knowledge of SOX controls and compliance requirements
• Experience with automation tools, APIs, or integrations to improve financial processes
• Familiarity with revenue recognition systems such as Zuora Revenue, Oracle RMCS, or NetSuite Revenue Recognition
• Experience supporting large-scale system or process transitions

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Note: This role is open to candidates outside of certain states. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $86,100 - $107,600
• Based in New York, New Jersey, Washington State, or California (outside the San Francisco Bay area): $91,100 - $113,900
• Based in the San Francisco Bay area, California: $101,200 - $126,500
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for health care insurance, 401(k), paid sick time, paid personal time off, and paid parental leave.

The starting salary will be determined based on skills, experience, and geographic location.

Applications for this role are intended to be accepted until September 30, 2025, but may change based on business needs.

Twilio thinks big. Do you?

We seek colleagues who embody our Twilio Magic values and support volunteering and donation efforts in their communities. If you’re ready to unleash your full potential, apply now. If this role isn’t what you’re looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, political views or activity, or other protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable laws. Twilio participates in the E-Verify program where required by law.

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Notes: This section originally contained a form and legal disclosures; items not relevant to the job description have been omitted to maintain focus on responsibilities, qualifications, and key terms of employment.