Bilingual Regional Customer & Charity Partner Lead

VenorTalent; New Brunswick; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A growing technology company in Atlantic Canada is seeking a Customer Service Manager to lead customer service and support charity partners. This bilingual role requires strong communication and problem-solving skills, with the opportunity to travel across New Brunswick and Nova Scotia. Ideal candidates will have experience in fast-paced environments and a passion for community engagement. The position offers hybrid working conditions and meaningful work in a supportive culture.

Qualifications

• Full bilingual fluency in English and French (spoken and written).
• Experience resolving customer issues in fast-paced service environments.
• Confidence coordinating between customer and corporate teams.

Responsibilities

• Serve as the primary operational contact for charity partners across NB and NS.
• Respond to player and partner inquiries related to accounts and ticket purchases.
• Support partners with their ongoing use of Play4Good.
• Attend selected events as an RSI representative.

Skills

Bilingual fluency in English and French

Exceptional communication skills

Customer issue resolution experience

Attention to detail

Calm under pressure

Digital fluency

Tools

Jira

CRM platforms

Job description

A growing technology company in Atlantic Canada is seeking a Customer Service Manager to lead customer service and support charity partners. This bilingual role requires strong communication and problem-solving skills, with the opportunity to travel across New Brunswick and Nova Scotia. Ideal candidates will have experience in fast-paced environments and a passion for community engagement. The position offers hybrid working conditions and meaningful work in a supportive culture.