Bilingual Quality Specialist - Financial Services

Ascendion; Canada; On-site; CAD 41,339 - 55,119; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

5 personal days annually

10-15 days vacation

6 paid holidays

1 floating holiday

Job summary

A global technology leader based in Canada is seeking a Quality Specialist to monitor customer-agent interactions and evaluate compliance with regulations. The ideal candidate should be bilingual in French and English, be detail-oriented, and have experience in Quality Assurance or Customer Support. This full-time role includes attractive benefits such as medical insurance and vacation time, fostering a culture of innovation and continuous learning.

Qualifications

• Prior experience in Quality Assurance or Customer Support preferred.
• Familiarity with the financial industry preferred.
• Comfort working with tech tools.

Responsibilities

• Monitor and review customer–agent interactions.
• Evaluate compliance with business protocols.
• Provide detailed feedback to stakeholders.

Skills

Bilingual proficiency in French and English

Strong attention to detail

Analytical thinking

Job description

A global technology leader based in Canada is seeking a Quality Specialist to monitor customer-agent interactions and evaluate compliance with regulations. The ideal candidate should be bilingual in French and English, be detail-oriented, and have experience in Quality Assurance or Customer Support. This full-time role includes attractive benefits such as medical insurance and vacation time, fostering a culture of innovation and continuous learning.