Bilingual 401(k) Support Specialist (EN/SP) - Hybrid

Recruit Action inc.; Laval; Hybrid; CAD 28,413 - 40,467; Full time

Job summary

A leading recruitment agency is hiring Bilingual Customer Service Professionals for a hybrid role in Laval, Quebec. You'll support US retirement plan participants and handle various customer service inquiries. Ideal candidates have 3–4+ years in customer service and fluency in English and Spanish. This position offers an hourly salary of $25 and the possibility of permanent employment. Join a dynamic, professional team focused on customer satisfaction.

Qualifications

• 3–4+ years of experience in customer service, administration, or a call center environment.
• Proven ability to work with performance metrics and KPIs.
• Excellent written and verbal communication skills.

Responsibilities

• Handle 30–40 inbound calls per day from US retirement plan participants.
• Provide accurate information and support regarding 401(k) retirement accounts.
• Process account changes, withdrawals, and loan requests.

Skills

Fluency in English

Fluency in Spanish

Problem-solving skills

Attention to detail

Ability to multitask

Education

Post-secondary education with industry certification

Job description

A leading recruitment agency is hiring Bilingual Customer Service Professionals for a hybrid role in Laval, Quebec. You'll support US retirement plan participants and handle various customer service inquiries. Ideal candidates have 3–4+ years in customer service and fluency in English and Spanish. This position offers an hourly salary of $25 and the possibility of permanent employment. Join a dynamic, professional team focused on customer satisfaction.