French-Bilingual Customer Experience & Retention Specialist

Quince; Toronto; Hybrid; CAD 34,440 - 35,817; Full time

Benefits offered by this job

3-week paid training and onboarding

Hospital coverage, Dental, Vision & Prescription

Referral bonuses up to $1,000

Job summary

A retail technology company in Canada is seeking a Bilingual Customer Experience Specialist – Retention Specialist to interact with customers across multiple channels including chat and email. This role focuses on delivering quality service and ensuring customer satisfaction. The ideal candidate has a high school diploma, is bilingual in French and English, and has at least two years of customer service experience. The position offers starting pay of $25 CAD per hour, with comprehensive benefits and opportunities for professional growth.

Qualifications

• Minimum 2 years of customer service experience.
• Proven ability to build relationships and resolve issues effectively.
• Dedicated, quiet workspace and reliable high-speed internet.

Responsibilities

• Own each customer interaction from start to finish.
• Resolve issues with empathy and care.
• Share insights to help improve the customer experience.

Skills

Bilingual in French and English

Empathy & Brand Ambassadorship

Digital Intelligence

Ownership

Adaptability

Education

High School diploma or GED

Job description

A retail technology company in Canada is seeking a Bilingual Customer Experience Specialist – Retention Specialist to interact with customers across multiple channels including chat and email. This role focuses on delivering quality service and ensuring customer satisfaction. The ideal candidate has a high school diploma, is bilingual in French and English, and has at least two years of customer service experience. The position offers starting pay of $25 CAD per hour, with comprehensive benefits and opportunities for professional growth.