Bilingual Tech Support & Customer Care Lead

STA; Montreal; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

401K matching

Profit-sharing

Luncheon vouchers

Weekly sports activities

Crèche allowance

Job summary

Sales Talent Agency is looking for a dynamic Customer Care & Product Support professional in Montreal. You will be a key point of contact for clients, ensuring a seamless experience on the platform. The role involves responding to inquiries, analyzing support requests, and leading a team as it grows. Candidates should have 2-5 years of technical support experience, fluency in both English and French, and strong organizational skills. The position offers a hybrid schedule and a comprehensive benefits package.

Qualifications

• 2-5 years of experience in technical customer support, particularly in a software or SaaS environment.
• Fluency in both English and French (written and verbal) is essential.
• Comfortable engaging with clients over the phone.

Responsibilities

• Respond to functional and technical inquiries from customers.
• Analyze and qualify inbound support requests.
• Ensure ticket resolution standards are met.
• Manage internal communications effectively.
• Support internal teams with product-related queries.

Skills

Technical customer support experience

Fluency in English and French

Exceptional communication skills

Organizational abilities

Detail-oriented problem solving

Adaptability to new tools

Job description

Sales Talent Agency is looking for a dynamic Customer Care & Product Support professional in Montreal. You will be a key point of contact for clients, ensuring a seamless experience on the platform. The role involves responding to inquiries, analyzing support requests, and leading a team as it grows. Candidates should have 2-5 years of technical support experience, fluency in both English and French, and strong organizational skills. The position offers a hybrid schedule and a comprehensive benefits package.