French Bilingual Account Specialist - Evening Shift Premium

JP Morgan Chase; Toronto; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading financial services firm in Toronto is seeking a French Bilingual Account Specialist to provide customer support. This role involves handling inquiries, resolving payment processing issues, and ensuring customer satisfaction with first-call resolution. Candidates must be proficient in both French and English and have at least one year of customer interaction experience. This position requires working five days a week in-office, with flexible hours and opportunities for shift premiums.

Qualifications

• Minimum of one year of customer interaction or support experience required.
• Must work in an environment that requires 100% phone-based customer interaction.
• Ability to work flexible hours including weekends and late shifts.

Responsibilities

• Take ownership of each customer interaction, treating customers with respect.
• Ensure first call resolution for each customer.
• Work independently and in a team environment.

Skills

Customer interaction experience

Bilingual proficiency in French and English

Problem-solving

Computer proficiency

Education

High School Diploma or equivalent

Job description

A leading financial services firm in Toronto is seeking a French Bilingual Account Specialist to provide customer support. This role involves handling inquiries, resolving payment processing issues, and ensuring customer satisfaction with first-call resolution. Candidates must be proficient in both French and English and have at least one year of customer interaction experience. This position requires working five days a week in-office, with flexible hours and opportunities for shift premiums.