Bilingual Banking Support Specialist

National Bank of Canada; Montreal (administrative region); On-site; CAD 32,000 - 39,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada is seeking a Customer Service Agent for its Montreal call centre to help clients with their banking needs and guide them in using our electronic solutions. You will listen to clients, understand their needs, and provide personalized service while promoting our digital tools.

The role includes a seven-week on-the-job training, a variable schedule, and opportunities for growth within the bank. Bilingual French/English required; benefits include health, pension and more.

Qualifications

• High school diploma
• Customer service experience
• Strong ability to communicate and write in French and English. Bilingualism is essential.
• Promote the values of partnership, empowerment and agility
• Eagerness to develop your skills

Responsibilities

• Listen to clients' needs and offer personalized solutions.
• Help clients use our banking applications
• Advise and offer transaction or credit solutions
• Refer clients with specialized needs to your colleagues
• Collaborate and share knowledge with your colleagues
• Answer client calls

Job description

National Bank of Canada is seeking a Customer Service Agent for its Montreal call centre to help clients with their banking needs and guide them in using our electronic solutions. You will listen to clients, understand their needs, and provide personalized service while promoting our digital tools.

The role includes a seven-week on-the-job training, a variable schedule, and opportunities for growth within the bank. Bilingual French/English required; benefits include health, pension and more.