Remote Bilingual Customer Care Specialist — English/French

Recruit Action inc.; Toronto; Remote; CAD 42,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Bilingual Customer Care Representative for a remote position. The role involves supporting client intake and program operations within the insurance sector. Ideal candidates will have strong administrative skills and bilingual abilities in English and French. This full-time role offers potentially flexible schedules and the possibility for permanent employment after a 12-month contract.

Qualifications

• 2+ years of experience in administration or clerical work.
• Experience in a high-paced customer service environment.
• Flexibility based on business needs.

Responsibilities

• Conduct verbal intake of referral information from clients.
• Respond to calls and emails from plan sponsors and members.
• Manage incoming mail and faxes as well as administrative tasks.

Skills

Bilingual in English and French

Excellent written and verbal communication skills

Strong customer focus

Active listening skills

Proficiency with Microsoft Office Suite

Attention to detail

Organizational skills

Education

Post-secondary education

Tools

Microsoft Office Suite

Job description

A recruitment agency is seeking a Bilingual Customer Care Representative for a remote position. The role involves supporting client intake and program operations within the insurance sector. Ideal candidates will have strong administrative skills and bilingual abilities in English and French. This full-time role offers potentially flexible schedules and the possibility for permanent employment after a 12-month contract.