Bilingual Customer Service Specialist – French/English

Medline Industries, LP.; Canada; On-site; CAD 50,200 - 75,400; Full time

Benefits offered by this job

Market competitive compensation and benefits plan

Paid vacation and personal days

Employee referral program

Career growth and training programs

Fitness subsidy

Job summary

A healthcare solutions provider in Canada is seeking a Bilingual Customer Service Representative to ensure positive customer experiences and maintain strong relationships. The ideal candidate will have exceptional communication skills, problem-solving abilities, and bilingual proficiency in French and English. Responsibilities include engaging with customers via phone, email, and chat, resolving issues, and collaborating with team members. This role offers competitive compensation ranging from $50,200 to $75,400 annually, along with a variety of benefits.

Qualifications

• Minimum of 2 years of experience in customer service; bilingual contact center experience is a strong asset.
• Exceptional phone contact handling and active listening skills.
• Strong proficiency with Microsoft Word and Office applications.

Responsibilities

• Engage with customers through various communication channels empathetically.
• Collaborate with colleagues to ensure consistent customer service.
• Resolve inquiries effectively striving for first-contact resolution.

Skills

Bilingual communication

Problem-solving

Customer interaction

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

CRM systems

SAP

Job description

A healthcare solutions provider in Canada is seeking a Bilingual Customer Service Representative to ensure positive customer experiences and maintain strong relationships. The ideal candidate will have exceptional communication skills, problem-solving abilities, and bilingual proficiency in French and English. Responsibilities include engaging with customers via phone, email, and chat, resolving issues, and collaborating with team members. This role offers competitive compensation ranging from $50,200 to $75,400 annually, along with a variety of benefits.