Bilingual Passenger Support Facilitator

GardaWorld; Montreal; On-site; CAD 40,000 - 50,000; Full time

Job summary

A global security leader in Montreal is seeking a Facilitator to provide bilingual customer service and assist passengers during screening. The role requires empathy, active listening, and the ability to adapt to customer needs. Candidates should have strong customer service experience and be fluent in French, with English as an asset. You will receive training in various screening procedures and contribute to creating a safer environment.

Qualifications

• Strong empathy and active listening skills are essential.
• Minimum of 1-3 years of customer service experience is required.
• Ability to provide physical support to passengers with reduced mobility.

Responsibilities

• Provide high level of customer service to the travelling public.
• Engage with passengers needing assistance through the screening process.
• Explain screening options available to passengers.

Skills

Empathy

Active listening

Customer service

Fluency in French

Fluency in English

Education

Post-secondary education or equivalent work experience

Job description

A global security leader in Montreal is seeking a Facilitator to provide bilingual customer service and assist passengers during screening. The role requires empathy, active listening, and the ability to adapt to customer needs. Candidates should have strong customer service experience and be fluent in French, with English as an asset. You will receive training in various screening procedures and contribute to creating a safer environment.