Bilingual, National Field Underwriting Consultant

Manulife; Waterloo; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading financial services provider is looking for a Regional Field Underwriter to join their Underwriting team in Waterloo. The role focuses on providing medical and financial field underwriting services, enhancing client satisfaction, and building advisor relationships. Required qualifications include extensive experience in underwriting and bilingual communication capabilities. This position offers the opportunity to engage in collaborative work with advisors and maintain high-quality underwriting standards. Flexible working arrangements are available.

Benefits

Customizable health and dental benefits

Pension and global share ownership plan

Generous paid time off program

Qualifications

• Minimum of 15 years of experience as an underwriter, specializing in large life insurance cases over $5 million.
• Strong understanding of insurance products and financial guidelines.
• Proficiency in Microsoft Office suite and strong time management.

Responsibilities

• Conduct risk assessments and provide field-level underwriting support.
• Enhance advisor relationships to increase sales.
• Engage directly with clients to provide insights.

Skills

Bilingual in French and English

Strong relationship management

Risk assessment

Communication skills

Organizational skills

Analytical skills

Education

15+ years of experience as an underwriter

Financial reports training

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Teams

Job description

Overview

The bilingual Regional Field Underwriter is a key member of Manulife’s renowned Underwriting team, operating at the intersection of field-level collaboration and innovative underwriting practices. This role involves working closely with advisors, clients, and wholesalers, providing expert medical and financial field underwriting services, including case packaging and cover memo preparation. The Regional Field Underwriter plays a crucial role in supporting our Summit Experience and enhancing client satisfaction and business growth through excellence in field underwriting.

Responsibilities

• Conduct risk assessment and classification in alignment with Manulife's philosophy and standards.


• Proactively and reactively support advisors and clients, particularly with large life insurance cases over $5 million.


• Enhance sales through strong advisor relationships and excellence in field underwriting practices.


• Prepare comprehensive cover letters and respond to preliminary opinions and inquiries promptly.


• Engage directly with clients to provide curated preliminary opinions.


• Collaborate with the National Field Underwriter and Head Office underwriters to ensure consistency and the highest quality decisions.


• Maintain positive and effective relationships with internal and external partners, including advisors, wholesalers, and other specialists.


• Stay updated with industry trends and guidelines by attending underwriting and sales team meetings.


• Manage client expectations by identifying unwanted risks and suggesting alternative product solutions.


• Align with consumer laws and regulations regarding risk classification, confidentiality, and disclosure.


• Identify and propose solutions to enhance processes and customer experience.


• Create and deliver presentations and conduct regular in-person meetings to strengthen advisor relationships.


• Represent Manulife externally.

Required Qualifications

• Minimum of 15 years of experience as an underwriter, specializing in large life insurance cases over $5 million.


• Proven track record in underwriting with a sales and relationship-focused mindset.


• Strong understanding of insurance products, financial and medical guidelines, and non-medical risks impacting mortality.


• Experience with financial reports and training in anti-money laundering practices.


• Ability to work collaboratively with advisors, wholesalers, and underwriters, and think creatively to provide solutions.


• Proficiency in Microsoft Word, PowerPoint, Excel, and Teams.


• Strong time management, organizational skills, and ability to analyze complex information.


• Fully bilingual (French / English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications

• Working towards, or completion of FALU, FLMI, and ACS designations.

When you join our team

• We’ll empower you to learn and grow the career you want.


• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.


• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https : / / www.manulife.com / en / about / our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Remote

Salary & Benefits

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact [e-mail] for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

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