Bilingual Learning Experience Designer - 12 months contract

Edward Jones; Mississauga; On-site; CAD 80,000 - 100,000; Part time

Job summary

A financial services firm in Mississauga is seeking a bilingual Learning Experience Designer to create and deliver impactful learning solutions. This part-time role requires fluency in both French and English, with responsibilities including designing learning experiences and translating materials. Ideal candidates will have at least 2 years of relevant experience and strong facilitation skills. Join a collaborative team focused on enhancing learner capabilities and driving performance results.

Qualifications

• 2+ years of proven experience designing impactful learning experiences.
• Demonstrated proficiency in translating materials into French.
• Strong understanding of Design Thinking and User Experience principles.

Responsibilities

• Partner with stakeholders to design impactful learning solutions.
• Build learner capabilities through creative, learner-centered processes.
• Foster an environment for continuous learning and improvement.

Skills

Fluency in French

Facilitation experience

Instructional design principles

Communication skills

Tools

Articulate Storyline

Adobe Creative Cloud

Job description

Overview

Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.

Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals.

Job Overview

Position Schedule: Part-Time

Enterprise Learning is responsible for building new capabilities critical to our firm's strategy at speed and scale, ensuring our home-office associates and branch team members are reskilled and upskilled to deliver industry-leading comprehensive planning and advice. Canada Learning operates as a scrum/value team that serves Canadian specific priorities and Canadian specific enduring programs.

The Learning Experience Designer is responsible for the design, development, French translation and delivery of multi-modal high-performance learning experiences that build learner capabilities, drive behavior change, and result in needed performance results. In this role, you will enable a culture of continuous learning through human-centered learning and performance design. Fluency in both French and English is required as all materials must be produced in both languages and leaders in this area are English Speaking. This job will likely be responsible for translating and/or conducting the quality assurance on the translation of our learning materials. Therefore, exceptional writing and translation skills are required for this role.

Responsibilities

• Partner with learning and development colleagues, end-users, stakeholders, and leaders to design, develop, translate into French and deliver impactful learning and development solutions that achieve business outcomes.
• Build learner capabilities and drive behavioral change using a learner-centered creative design and delivery process that involves conducting learner research, co-creating with end-users, prototyping learning experiences that achieve performance outcomes, and ensuring first-time quality at speed and scale in both French and English.
• Design, develop, and deliver engaging, multi-modal learning experiences that lead to learner adoption through a focus on moments that matter applications and activities that enable performance-based outcomes.
• Leverage learning insights and measurement reports to monitor, maintain, and optimize learning experiences.
• Serve as a member of dynamic, autonomous, matrixed teams responsible for the end-to-end implementation of projects in a fast-paced, challenging environment with multiple, competing priorities
• Act as a project leader or manager for the team in the French translation of all critical learning, leveraging planning practices to deliver learning at speed and scale.
• Occasionally take on Scrum Master responsibilities, supporting and enabling the team to stay focused and foster an environment for relentless improvement and continuous learning while utilizing a Lean-Agile mindset.
• Effectively facilitate the delivery of learning experiences in French and English, including in-person and virtual development sessions, workshops, cohorts, and social forums.
• Leverage empathy to build rapport and foster engagement in a dynamic learning environment.
• Confidently lead and facilitate design, development, and validation sessions to create the conditions for iterative learner-centered design, resulting in first-time quality at scale
• Stay current on research and practices in Learning & Development, applying appropriate applications/processes to optimize learning experiences

Skills / Requirements

• 2+ years of facilitation experience, guiding professional development sessions, onboarding new employees, and / or
• 2+ years of proven experience designing, developing, and curating learning and performance experiences that achieve business objectives
• 2+ years of proven experience translating learning materials into French, preferably using translation tools
• Demonstrated proficiency with Articulate Storyline and Rise, Vyond, Audacity, and Adobe Creative Cloud preferred.

• Skills, Knowledge and Abilities:
• Demonstrated experience using Design Thinking and User Experience Research principles and methodologies to develop learning and performance designs.
• Applied understanding of learning sciences and instructional design to design learning experiences that achieve expected outcomes.
• Applied knowledge of modern tools and methodologies to create multi-global learning and performance solutions.
• Proven facilitation, verbal and written communication skills, including the ability to explain complex concepts to diverse audiences.
• Understanding of responsibilities and expectations of field roles within the company (e.g. financial advisors, branch team support members).
• Bilingualism required.

• Problem solving skills:
• Ability to identify and solve routine problems based on existing processes, with support from management members.
• Adequate understanding of the company, its culture and values.

• Decision Making:
• Decisions will be precedent-based and overseen by management
• Decisions will be complex, requiring analysis of multiple data sources and their integration, due to unforeseen implications elsewhere in the business
• Decisions and recommendations may influence the team's financial commitments

• Scope of Influence:
• Scope of work will have a direct impact on team results.
• Strong influence on the performance and retention of agency teams and head office roles across the business.
• Role carries high risk: inadequate or inaccurate delivery to various field audiences could undermine the ability of zones and regions to execute their strategies to achieve their retention performance targets
• Measurable and accountable responsibility for individual performance/behavior changes supported by training, guidance, consultation and/or feedback, which sometimes includes delivering challenging messages
• Delivery of key messages related to Edward Jones' history, values and culture to financial advisors, agency support roles, agency teams and/or management teams.
• Supervisory responsibility for agency team learners as they participate in learning experiences.

Awards & Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/blog/?_sft_category=awards-accolades)

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/en-CA/blogs/?_sft_category=awards-accolades-en-ca)

Read More About Awards & Accolades

About Us

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report (https://careers.edwardjones.com/blog/edward-jones-releases-annual-purpose-inclusion-and-citizenship-report/?codes=DIRECT&utm_source=DIRECT).

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

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