Bilingual IT Support Specialist (Weekend Remote)

National Seating & Mobility; Canada; Hybrid; CAD 80,000 - 100,000; Part time

Job summary

A leading assistive technology company is seeking a Bilingual Technical Support Representative for a part-time role in Canada. In this position, you'll provide high-impact technical support to users across the nation, resolving issues via phone, chat, and email. The ideal candidate will be bilingual in English and French, possess a high school diploma, and have proficiency in Microsoft Office. This position offers a flexible hybrid setup, with training on-site and work primarily on weekends.

Benefits

Hourly salary of $18

Remote work on weekends

On-site training

Qualifications

• Bilingual in English and French to support national users.
• Prior experience in a service desk or customer service environment.
• Experience with mobile devices and Active Directory is an asset.

Responsibilities

• Serve as the SPOC for technical support incidents.
• Troubleshoot issues via phone, chat, and email.
• Ensure high standards of customer service and issue ownership.
• Assist users with mobile support and Active Directory tasks.

Skills

Bilingual in English and French

Proficient in Microsoft Office applications

Excellent interpersonal skills

Ability to multitask

Education

High school diploma or equivalent

Completion of a two-year technical program

Job description

A leading assistive technology company is seeking a Bilingual Technical Support Representative for a part-time role in Canada. In this position, you'll provide high-impact technical support to users across the nation, resolving issues via phone, chat, and email. The ideal candidate will be bilingual in English and French, possess a high school diploma, and have proficiency in Microsoft Office. This position offers a flexible hybrid setup, with training on-site and work primarily on weekends.