Bilingual Insurance Advisor

TD; Canada; Hybrid; CAD 40,000 - 60,000; Full time

Job summary

A leading financial institution is seeking customer service representatives to assist clients with insurance inquiries. This role, performed in a hybrid environment, offers ongoing training and development opportunities. Candidates should possess strong listening skills and multitasking abilities, along with relevant education or experience.

Benefits

Competitive benefits package

Career development opportunities

Supportive training environment

Qualifications

• Post-secondary education and/or relevant experience required.
• Must be available to work flexible hours including evenings and weekends.
• General Insurance experience is an asset.

Responsibilities

• Engage with customers to understand their insurance needs.
• Resolve inquiries efficiently and provide value-based advice.
• Participate in ongoing training for career development.

Skills

Exceptional listening skills

Digital literacy

Ability to multitask

Flexibility and resiliency

Education

Post-secondary education related experience

Job description

Overview

We care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. As the voice of TD, you\'ll be passionate about understanding our customers and delivering legendary customer service by providing solutions for their unique insurance needs.

What You\'ll Do

As the voice of TD, you\'ll engage with customers to understand their needs and provide value-based advice. You may assist inbound callers with buying their first home or vehicle or handle complex inquiries on existing insurance policies. You\'ll help deliver trusted support to clients whenever they need it and consistently provide excellent service by offering the right insurance solutions.

As a valued member of our Contact Centre Team, you will:

• Make people\'s day: Strive to deliver outstanding customer service, deepen relationships through value-based conversations, and guide customers using your knowledge of TD products, services, and solutions.
• Solve problems efficiently: Resolve inquiries at first point of contact by asking questions and responding with empathy to customer concerns.
• Achieve your goals: Consistently reach performance objectives including customer experience survey results, advice and quality goals, compliance, and productivity targets.
• Never stop learning: Actively participate in ongoing training and coaching to grow and develop in your role.

Where You\'ll Work

After completing in-person training and onboarding, the role operates in a hybrid workplace model with a mix of collaborative and independent activities. You are expected to work from a TD premise at least 2 days a week and may work from a secure, private home office on other days that meet minimum system requirements. Hybrid details may change based on business needs; the hiring manager will share specifics for the team.

Job Requirements

What You Need to Succeed

We value diversity and welcome relevant experience in your resume or cover letter, even if not explicitly listed.

• Post-secondary education and/or relevant experience
• (Quebec ONLY) Minimum education: Secondary school diploma or equivalent, with AMF recognition of at least three years of full-time employment experience
• Must be available to work Monday–Friday 8am–11pm and Saturdays 9am–6pm
• Exceptional listening skills and curiosity to help customers with value-based conversations (preference given to those with experience in financial or service industries)
• Ability to multitask and navigate computer systems with speed and accuracy while meeting metrics
• Digital literacy across devices (smartphones, tablets, laptops, headsets, etc.)
• Flexibility, resiliency, and a positive attitude when responding to challenging situations
• Ability to work independently and as part of a team
• Integrity in handling sensitive customer information in line with Regulatory and Compliance guidelines
• Effective written and verbal communication with customers and colleagues
• General Insurance experience (e.g., Other Than Life for Ontario) and/or license in home province is an asset

Additional Information

We\'re delighted you\'re considering a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we\'re committed to supporting colleagues to thrive at work and at home.

Colleague Development & Training

We offer regular career development conversations, mentoring programs, and access to online learning to help you unlock future opportunities. If you\'re interested in a specific path or skill, we can help identify opportunities that support your goals. Training and onboarding sessions are provided to ensure you succeed in your new role and may include licensing, systems, and procedures.

Interview Process & NOC

We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes to all applicants by email or phone. NOC Code: 14201 - Banking, insurance and other financial clerks.

Who We Are

As part of TD Bank Group, TD Insurance cares for Canadian families with accessible advice, protection, and support. TD Insurance offers a wide range of products, including General Insurance and Life and Health. We are the largest direct-to-consumer insurer in Canada, with more than four million customers, and offer ongoing career opportunities across Canada.

Total Rewards & Additional Information

TD\'s Total Rewards package includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs. This opportunity is subject to provincial employment regulations. Please let us know if you require accommodations during the interview process.

Accommodation

Your accessibility is important to us. Please request accommodations (including accessible meeting rooms and captioning for virtual interviews) to help you participate fully.

Language Requirement (Quebec only)

Remarque: Cet affichage concerne de futurs postes vacants et servira à pourvoir de nombreux postes à exigences similaires à l\'avenir. Nous invitons les candidats bilingues et francophones à postuler. Une évaluation des besoins linguistiques sera effectuée lors de l\'ouverture d\'un poste pour déterminer si une connaissance d\'une autre langue que le français est exigée.

We look forward to hearing from you!