Bilingual Insurance Advisor

TD; Canada; Hybrid; CAD 54,000 - 64,000; Full time

Job summary

A leading Canadian bank is hiring for a customer service role focused on understanding client insurance needs. You'll deliver exceptional customer service, resolving inquiries through engaging conversations. The position offers a hybrid model, requiring some days in the office after training. Ideal candidates possess strong listening skills, digital literacy, and the ability to multitask. Post secondary education is preferred, along with relevant experience in financial services. Join a company that promotes professional growth and offers a comprehensive total rewards package.

Benefits

Health and well-being benefits

Paid time off

Banking benefits and discounts

Career development opportunities

Qualifications

• Experience in financial or service industries preferred.
• Must be available to work Monday-Friday and Saturdays.
• Ability to navigate through multiple computer systems.

Responsibilities

• Deliver outstanding customer service through value-based conversations.
• Resolve customer inquiries efficiently at the first point of contact.
• Participate in training and coaching support for skill development.

Skills

Exceptional listening skills

Digital literacy

Ability to multitask

Integrity in managing sensitive information

Effective communication

Flexibility and positive attitude

Education

Post secondary education

Secondary school diploma or equivalent

Job description

Work Location

Laval, Quebec, Canada

Hours

35 hours per week

Line of Business

Personal & Commercial Banking

Pay Details

$54,055 - $63,064 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview

We care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. As the voice of TD, you'll be passionate about understanding our customers. You'll consistently deliver legendary customer service by providing each caller with the right solutions for their unique insurance needs.

What You'll Do

As the voice of TD, you'll be passionate about understanding our customers while having value-based advice conversations. Whether you're assisting inbound callers with the exciting purchase of their first home or vehicle to complex inquiries on existing insurance policies, you'll help us offer trusted support to our clients whenever they need it. You'll consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique insurance needs.

As a valued member of our Contact Centre Team, you will:

• Make people's day: Strive to deliver an outstanding customer service experience by deepening relations through value-based advice conversations, friendly support through your knowledge of TD products, services and solutions.
• Solve problems efficiently: Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
• Achieve your goals: Consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.
• Never stop learning: Actively participate in ongoing training and coaching support to help you continue to grow and develop in your role.

Where You'll Work

After completing in-person training and onboarding sessions, the role operates in a hybrid workplace model. You are expected to work from a TD premise at least two days a week and you have flexibility to work from your secure, private home office on other days that meets minimum system requirements (e.g., high-speed internet). The hybrid model details may change based on business needs and requirements.

Job Requirements

What You Need to Succeed:

• Post secondary education and/or relevant experience.
• (Quebec ONLY) Minimum education requirement: Secondary school diploma or equivalent level of education and a decision issued by the AMF recognizing at least three years of full-time employment experience.
• Must be available to work Monday‑Friday between 8 am‑8 pm and Saturdays between 9 am‑4 pm.
• Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns with value-based advice conversations. (Preference given to those with experience in financial or service industries.)
• Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
• Flexibility, resiliency, and a positive attitude when responding to challenging situations.
• Ability to work both independently and as part of a team.
• Integrity when managing sensitive customer information in alignment with regulatory and compliance guidelines related to servicing and sales practices.
• Ability to communicate effectively with customers and colleagues, both verbally and in writing.
• General Insurance (e.g., Other Than Life for Ontario) and/or license in your home province is an asset.

Training & Onboarding

We're hosting in-person training and onboarding sessions for 11 weeks to ensure you've got everything you need to succeed in your new role. The training will include licensing, systems, and procedures.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

*Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu'il servira a pourvoir de nombreux postes aux exigences comparables a l'avenir, nous invitons les candidats bilingues et francophones a poser leur candidature. Lorsqu'un poste sera a pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d'une autre langue que le français est exigée.

National Occupation Classification (NOC)

14201 – Banking, insurance and other financial clerks (NOC)

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always. TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us. As the largest direct-to-consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.