Bilingual Helpdesk Specialist – EN/FR IT Support, Ottawa

Donna Cona Inc.; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A technology service provider in Ottawa is seeking a Bilingual Helpdesk Specialist to support a federal government client. The ideal candidate is fluent in English and French, has at least 5 years of helpdesk experience, and possesses excellent communication skills. Responsibilities include providing technical support, account management, and assisting with Office Automation tools. This role promotes a diverse and inclusive workplace.

Qualifications

• Minimum of 5 years’ experience as a Helpdesk Agent in a technical environment.
• Experience supporting clients with phone/email technical support.
• Experience in providing support for a Windows 7/10 environment.

Responsibilities

• Provide technical support in a complex technical environment.
• Manage account creation and deletion.
• Support Office Automation tools such as MS Office Suite.

Skills

Fluently bilingual (English and French)

Excellent communication skills, oral and written

Demonstrated critical thinking and resolution/problem solving skills

Education

ITIL Foundation Certification

Tools

IT Service Management software tools such as Remedy

Active Directory

Windows 2010 Office Suite

Job description

A technology service provider in Ottawa is seeking a Bilingual Helpdesk Specialist to support a federal government client. The ideal candidate is fluent in English and French, has at least 5 years of helpdesk experience, and possesses excellent communication skills. Responsibilities include providing technical support, account management, and assisting with Office Automation tools. This role promotes a diverse and inclusive workplace.