Bilingual French Client Success Specialist

Indeed, Inc., c/o CT Corporation (Indeed.com); Toronto; On-site; CAD 52,000 - 71,000; Full time

Job summary

A leading job service company is seeking a Client Service Specialist to support small business clients. The role involves assisting clients via phone, chat, and email to resolve account issues and helping them maximize their hiring goals. Ideal candidates should have experience in customer service and online advertising. This position is integral to delivering a positive client experience in a dynamic team environment.

Qualifications

• 1+ years experience in customer service or B2B client support.
• Experience in SEM, PPC advertising, or staffing agencies preferred.
• Willing to work well under pressure and prioritize tasks.

Responsibilities

• Support clients via phone, chat, and email.
• Assist clients in resolving account issues.
• Educate clients on how to maximize their accounts.

Skills

Customer service experience

Online advertising knowledge

Tech savviness

Problem resolution

Multi-tasking

Job description

A leading job service company is seeking a Client Service Specialist to support small business clients. The role involves assisting clients via phone, chat, and email to resolve account issues and helping them maximize their hiring goals. Ideal candidates should have experience in customer service and online advertising. This position is integral to delivering a positive client experience in a dynamic team environment.