Bilingual Financial Customer Care Specialist (Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking bilingual professionals for remote inbound customer support roles. Candidates should possess a high school diploma and at least a year of customer service experience. This position offers a salary of up to $20.90/hour with performance-based incentives and various benefits. Join a dynamic team with opportunities for career growth in a supportive work environment.

Benefits

Salary up to $20.90/hour

Opportunities for career advancement

Comprehensive benefits including medical, dental, and vision insurance

Access to daily pay options and paid training programs

Supportive and inclusive company culture

Qualifications

• At least 1 year of customer service experience.
• A quiet and distraction-free home working environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to enhance customer experience.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluency in both French and English

Strong computer navigation skills

Ability to multitask efficiently

Education

High school diploma or GED

Job description

A leading customer service provider is seeking bilingual professionals for remote inbound customer support roles. Candidates should possess a high school diploma and at least a year of customer service experience. This position offers a salary of up to $20.90/hour with performance-based incentives and various benefits. Join a dynamic team with opportunities for career growth in a supportive work environment.