Bilingual Enterprise Support Advocate (JP/EN)

Hootsuite; Vancouver; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading social media management platform is looking for a Technical Support Specialist fluent in Japanese and English. You will provide expertise to high-value customer accounts, troubleshoot issues, and ensure customer satisfaction. The ideal candidate has strong communication skills and a solid understanding of social media platforms. Join our team to help our clients maximize their success and navigate our product suite with confidence.

Qualifications

• Some relevant experience in a product or customer technical support role.
• Resilience and tolerance for change.
• Capable of finding solutions to complex problems.

Responsibilities

• Provide subject matter expertise to high-value customer accounts.
• Troubleshoot reported issues to diagnose and resolve customer concerns.
• Collaborate closely with Customer & Expansion teams to streamline resolutions.

Skills

Fully fluent in Japanese and English (verbal and written)

Excellent interpersonal, verbal, and written communication skills

Ability to multitask

Attention to detail

Knowledge of ticketing platforms

Experience in a multi-channel environment

Strong work ethic

Excellent knowledge of social platforms

Problem-solving skills

Interpersonal Savvy

Tools

ZenDesk

Jira

Job description

A leading social media management platform is looking for a Technical Support Specialist fluent in Japanese and English. You will provide expertise to high-value customer accounts, troubleshoot issues, and ensure customer satisfaction. The ideal candidate has strong communication skills and a solid understanding of social media platforms. Join our team to help our clients maximize their success and navigate our product suite with confidence.