Bilingual Customer Service Representative

R.G. Henderson & Son Limited; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading food equipment service provider in Ottawa is looking for a Bilingual Customer Service Representative. This role involves being the first point of contact for customers, addressing their concerns, and thriving in a fast-paced environment. The ideal candidate will have strong bilingual communication skills and a commitment to service excellence. Join our dedicated team and experience comprehensive benefits and opportunities for growth.

Benefits

Comprehensive group benefits

Training and development opportunities

Collaborative work environment

Qualifications

• 2-3 years of previous office and customer service experience preferred.
• Typing speed of 50-60 wpm.
• Flexible and available for on-call rotation.

Responsibilities

• Act as the first point of contact for customers.
• Address customer concerns and ensure they feel listened to.
• Work in a fast-paced environment with learning opportunities.

Skills

Bilingual (French and English)

Superior communication skills

Excellent computer skills

Attention to detail

Tools

MS Office (Excel)

ERP programs

Job description

Who we are:

RGH, a division of Heritage Food Service Group of Canada, is the largest food equipment service provider. Our licensed, factory-trained technicians minimize downtime and prioritize urgent service. In addition, we have an extensive support team to drive service excellence and we maintain a sizable inventory of OEM parts. We are the industry leader in Canada, and we care beyond service!

We are looking for a full-time, permanent Bilingual Customer Service Representative to join our team! The CSR's at RGH are the first point of contact for the customer, so their main priority is to welcome them, hear their concerns, and leave them with the confidence that they have been listened to and that they will be looked after. The day goes by quickly in this fast-paced environment. There's always something to learn and this keeps the job fresh and challenging!

The ideal candidate will be a detail-oriented with an interest in optimizing processes and delivering high quality work. If you are looking for the next step in your career and are driven to succeed and enjoy working in a fast-paced environment, then this is the right opportunity for you! Strong interpersonal skills are absolutely essential for success in this role, as well as the ability to be careful, articulate, and accurate.

What You Need

• 2-3 years previous office experience and customer service experience preferred
• Bilingual French and English language skills are required
• Superior communication skills when dealing with challenging service calls
• Excellent computer skills; savvy with new ERP programs and MS Office (Excel);
• Typing speed of 50-60 wpm
• Excellent attention to detail; accurate and efficient with data entry
• Need strong memory retention - we service over 300 manufacturers and 1000's of customers
• Geographically savvy; has better than basic understanding of Eastern Ontario
• Flexible and able to participate in the on-call rotation and be available outside of office hours

Why Work for Us?

• Comprehensive group benefits
• Training and development opportunities
• An opportunity to learn what it's like to be part of a stable, fast moving, growing company that is the industry leader
• Be part of a fun and collaborative team dedicated to the success of our business
• Input and ideas are always accepted. Your opinion matters here!

We are committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under the applicable accessibility laws.