Bilingual Customer Service Representative

IFG International Financial Group Ltd; Canada; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading Canadian bank is seeking a Bilingual Customer Service Representative for a hybrid role in Ottawa. The position requires 2+ years of financial industry experience and strong customer service skills. Responsibilities include addressing client inquiries and identifying sales opportunities. Interested candidates should submit their resume in MS Word format. This is a 7-month contract with potential for extension.

Qualifications

• 2+ years of experience working in the Financial Industry.
• Strong knowledge of securities settlement.
• 2+ years of customer service experience in a contact center.

Responsibilities

• Address client inquiries via phone and email promptly.
• Meet customer needs using problem-solving skills.
• Support center operations by following established goals.
• Identify sales opportunities and foster teamwork.

Skills

Bilingual communication

Problem-solving

Customer service

Job description

Our client, a Top 5 Bank in Canada is looking to hire a Bilingual Customer Service Representative for an initial 7 months contract with a possibility of extension/conversion. This role is hybrid, 2 days per week in office in Ottawa.

Responsibilities Include:

• Addressing client phone and email inquiries promptly and efficiently
• Applying problem-solving skills and discretion to meet customer needs
• Supporting center operations by following goals, policies, and procedures
• Identifying sales opportunities and fostering teamwork through positive engagement

Must Have Qualifications:

• 2+ years of experience working in the Financial Industry
• Strong knowledge of securities settlement
• 2+ years of customer service experience working in a contact center environment

Nice to have Qualifications:

• Completion of a CSC course
• Cantonese, Mandarin, or French speaking
• Prior contact center experience in the Financial Industry

If you are interested in hearing more about this role, please send your updated resume in MS Word format to Anojiha at [e-mail].

Other opportunities please visit www.ifg-global.com today!