Bilingual Customer Service & Order Coordinator (French/English)

PowerToFly; Remote; CAD 54,000 - 73,000; Full time

Job summary

A leading customer service provider in Winnipeg is seeking a Bilingual Customer Service Agent to process orders and respond to customer inquiries. The agent will manage orders, collaborate with various departments, and maintain accurate records. Requirements include post-secondary education, bilingualism in French and English, and two years of customer service experience. The position offers a salary between $54,100 and $72,100, along with bonus eligibility and benefits.

Benefits

Benefits

Qualifications

• 2 years experience in a call center/customer service environment.
• Fluent in both French and English, both written and spoken.

Responsibilities

• Respond to customer inquiries via phone and CRM.
• Research and resolve order discrepancies.
• Process order types and confirm receipt with customers.
• Manage open sales orders for timely shipments.
• Collaborate with Sales, Finance, Distribution, and Technical teams.
• Maintain records in CRM and ERP systems.
• Monitor Customer Service KPIs.
• Support administrative tasks.

Skills

Bilingualism (Fluent in French and English)

Customer support skills

Critical thinking

Problem-solving

Education

Post-Secondary Education

Job description

A leading customer service provider in Winnipeg is seeking a Bilingual Customer Service Agent to process orders and respond to customer inquiries. The agent will manage orders, collaborate with various departments, and maintain accurate records. Requirements include post-secondary education, bilingualism in French and English, and two years of customer service experience. The position offers a salary between $54,100 and $72,100, along with bonus eligibility and benefits.