Bilingual Customer Service Agent (Remote)

PowerToFly; Remote; CAD 74,000 - 100,000; Full time

Job summary

A global leader in customer service seeks a Bilingual Customer Service Agent in Fredericton. This role processes orders, maintains customer files, and responds to inquiries in both French and English. Ideal candidates will have two years of experience in a call center and a strong service orientation. The position offers a salary between $54,100 and $72,100, plus bonuses and benefits, with a supportive environment for career advancement.

Benefits

Salary plus bonus and benefits

Qualifications

• Two years’ experience working in a call center/customer service environment.
• Experience in the medical field is preferred.

Responsibilities

• Respond professionally to customer inquiries via phone and CRM.
• Research and resolve order and invoice discrepancies.
• Accurately process various order types and confirm receipt.
• Manage open sales orders to ensure timely shipments.
• Collaborate cross-functionally with teams for support.
• Maintain records in CRM and ERP systems.
• Monitor Customer Service KPIs and improvements.
• Support administrative tasks and ad hoc projects.

Skills

Bilingualism (Fluent in both French and English)

Customer service skills

Critical thinking

Problem-solving

Education

Post-Secondary Education

Job description

Schedule: Monday – Friday, 9:30 AM – 6:00 PM EST

Summary:

The Bilingual Customer Service Agent processes orders for materials or merchandise from sales staff or direct customer contact. In this role, you will maintain customer files with sales contracts and other information. The Bilingual Customer Service Agent gives price quotations, completes order sheets, and checks the price and quantity of each item listed. In this role, you will distribute order sheets to respective departments, and you may coordinate with departments regarding order status, shipping dates, prices, product availability and back orders

What You Will Do:

• Respond professionally to customer inquiries via phone and CRM regarding orders, pricing, returns, and general support.
• Research and resolve order and invoice discrepancies using critical thinking and problem-solving skills.
• Accurately process various order types (direct sale, consignment) via phone, email, and EDI, and confirm receipt with customers.
• Proactively manage open sales orders to ensure timely shipments and clear communication.
• Collaborate cross-functionally with teams like Sales, Finance, Distribution, and Technical Service to provide seamless support.
• Maintain accurate records in CRM and ERP systems, and document customer interactions and feedback to support service improvements.
• Monitor Customer Service KPIs and participate in continuous improvement initiatives and system integrations.
• Support administrative tasks, including reporting, reception backup, and ad hoc projects as assigned.

What You Need:

Required:

• Post-Secondary Education
• Two years’ experience working in a call center/customer service environment
• Bilingualism (Fluent in both French and English, to include writing and speaking)

Preferred:

• Experience in the medical field

$54,100 – $72,100 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.

Posted: January 5, 2026

Pay rate will not be below any applicable local minimum wage rates.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.