Bilingual Customer Experience Specialist - Airport

Air Canada; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading airline in Canada is seeking Customer Experience Specialists at the Vancouver Airport. In this on-site role, you will assist customers through their airport journey, ensuring timely and secure flight readiness. Ideal candidates will have great interpersonal skills, the ability to handle various customer needs, and must be available for rotating shifts. Join us to contribute to our commitment to service excellence and enjoy the benefits of employee travel privileges and comprehensive benefits packages.

Benefits

Employee travel privileges

Health and dental plans

Training and development resources

Qualifications

• Previous customer service experience required.
• Available for rotating shifts including weekends and holidays.
• Ability to walk long distances and stand for long periods.

Responsibilities

• Assist customers with check-in and boarding.
• Provide information about flights.
• Support customers who require special assistance.

Skills

Interpersonal skills

Problem-solving

Communication skills

Teamwork

Safety-conscious

Job description

Location

Vancouver, BC, Canada (On-site)

Starting Salary

$17.85/hour

Branch

Airports North America

Category

Unionized (UNIFOR)

Job Type

Full-Time

The opportunity

Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Vancouver Airport. In this customer‑facing position, you will play an important part in ensuring that all flights are ready for secure and on‑time performance by assisting customers at the airport through each touch point of their journey.

If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role.

What Your Day‑to‑day Looks Like

As a Customer Experience Specialist at Vancouver airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also:

• Conduct customer check‑in, and prepare and issue boarding passes
• Assist pre‑boarding customers and provide information on flight schedules and routes
• Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
• Active movement throughout the airport to attend to the assigned work area

Take a look at this video to find out more about the Customer Experience Specialist role: https://youtu.be/aTKy5mJ3fdE

Your Benefits

As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:

• Air Canada staff love to travel and we have one of the most generous employee travel programmes in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty‑eight (28) weeks of service.
• Choose how you’d work with us. We have both full‑time and part‑time opportunities available.
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.
• Training and development tools to help unlock your full potential.

Qualifications

Skills and experience required:

• Availability to attend and successfully pass a five (5) to seven (7) weeks full‑time paid training programme
• Availability to work rotating shift patterns over a 24‑hour period (including weekends and holidays)
• Ability to walk long distances and stand for long periods
• Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility
• The ability to work within strict timelines in order to maintain on‑time performance
• Ability to adhere to Air Canada’s attendance and grooming standards
• Previous customer service experience with strong interpersonal skills
• Excellent communication and teamwork skills
• Strong ability to solve problems and find solutions, in line with the guidelines and policies
• Safety and security conscious
• Demonstrate punctuality and dependability to support overall team success in a fast‑paced environment.
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorisations which may be required is the sole responsibility of the candidates applying for this position.
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorisations. Please refer to Transport Canada site for more details.

Linguistic Requirements

Priority will be given to candidate’s bilingual in English and French. Moreover, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi.

Let your career take flight

Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight.

Diversity and inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted