Bilingual Content Moderator (Japanese/English) – On-Site

Concentrix; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading global customer experience company seeks a Content Moderator in Mississauga. This on-site role requires strong communication skills in English and Japanese, reviewing and moderating user-generated content for compliance and addressing sensitive material. Join a diverse team dedicated to customer service and personal development. Benefits include a competitive salary of $20/hr, health insurance, and mentorship opportunities.

Benefits

Health, dental, and vision insurance

Paid time off and holidays

DailyPay enrollment option

Diversity and inclusion programs

Mentorship programs

Networking opportunities

Qualifications

• Bilingual in Japanese and English is required.
• Ability to analyze content and make decisions based on policies.
• Mentally able to handle sensitive content with professionalism.

Responsibilities

• Review and moderate user-generated content for policy compliance.
• Address and evaluate sensitive content appropriately.
• Provide exceptional customer service during interactions.

Skills

Excellent written and verbal communication skills in English and Japanese

Clear awareness of potential biases or conflicts of interest

Deep familiarity with internet technology and internet culture

Ability to independently evaluate information

Ability to handle offensive or disturbing content

Ability to monitor several information flows simultaneously

Job description

A leading global customer experience company seeks a Content Moderator in Mississauga. This on-site role requires strong communication skills in English and Japanese, reviewing and moderating user-generated content for compliance and addressing sensitive material. Join a diverse team dedicated to customer service and personal development. Benefits include a competitive salary of $20/hr, health insurance, and mentorship opportunities.