Bilingual Case Analyst

Manulife; Remote; CAD 57,000 - 68,000; Full time

Job summary

A leading financial services provider is seeking a claims manager to handle short-term disability claims. You will build relationships with plan members and healthcare providers while managing the claims process from intake to resolution. Candidates should be bilingual in French and English and possess strong organizational and communication skills. The position offers remote work flexibility and a comprehensive benefits package, including health and wellness benefits.

Benefits

Comprehensive benefits package

Career advancement opportunities

Flexible remote work arrangement

Qualifications

• Bilingual (French & English) required for communication with clients.
• Strong organizational, prioritization, and planning skills.
• Ability to multitask and handle high workload volumes with short turnaround times.

Responsibilities

• Manage straightforward short-term disability (STD) claims from intake to resolution.
• Build and maintain strong service relationships with plan members and stakeholders.
• Identify and gather outstanding claims assessment information efficiently.

Skills

Bilingual (French & English)

Strong organizational skills

Ability to multitask

Strong written and verbal communication skills

Tools

MS Word

MS Excel

Job description

Employer Industry: Financial Services

Why consider this job opportunity

• Salary up to $67,375.00 CAD
• Opportunity for career advancement and growth within the organization
• Flexible remote work arrangement
• Comprehensive benefits package, including health, dental, mental health, and wellness benefits
• Supportive and inclusive work environment that values diversity
• Incentive programs tied to business and individual performance

What to Expect (Job Responsibilities)

• Manage straightforward short-term disability (STD) claims from intake to resolution
• Build and maintain strong service relationships with plan members, sponsors, and healthcare providers
• Identify and efficiently gather outstanding claims assessment information
• Approve, pay, and manage STD claims through established claims management processes
• Maintain productive relationships with internal partners to achieve client service deliverables

What is Required (Qualifications)

• Bilingual (French & English) required for communication with clients from various jurisdictions
• Strong organizational, prioritization, and planning skills with attention to detail
• Ability to multitask and handle high workload volumes with short turnaround times
• Positive attitude and ability to collaborate effectively within a team
• Strong written and verbal communication skills

How to Stand Out (Preferred Qualifications)

• Familiarity with medical terminology
• Intermediate PC skills with MS Word and MS Excel
• Previous experience in Group Disability Claims is an asset

#FinancialServices #DisabilityClaims #RemoteWork #CareerGrowth #InclusiveWorkplace

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.