Bilingual Bank & Roadside Customer Service Specialist

Canadian Tire; Welland; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A renowned retail brand in the Niagara Region is seeking individuals for various customer service roles. Responsibilities include handling inquiries, assisting with roadside assistance, and addressing fraud concerns. Candidates should be customer-focused, detail-oriented, and possess strong communication skills. Opportunities exist in both English and bilingual (English/French) positions, with a commitment to creating an inclusive work environment.

Benefits

Flexible hours

Remote work options

Diversity and inclusion initiatives

Qualifications

• Passionate about providing exceptional customer service.
• Strong attention to detail and ability to respond to customer needs.
• Willingness to learn and problem solve.

Responsibilities

• Respond to a wide variety of requests at the Corporate Contact Centre.
• Handle telephone inquiries at the Bank Contact Centre.
• Identify suspected fraud and initiate appropriate actions.

Skills

Customer focused

Solutions oriented

Strong communication skills

Job description

A renowned retail brand in the Niagara Region is seeking individuals for various customer service roles. Responsibilities include handling inquiries, assisting with roadside assistance, and addressing fraud concerns. Candidates should be customer-focused, detail-oriented, and possess strong communication skills. Opportunities exist in both English and bilingual (English/French) positions, with a commitment to creating an inclusive work environment.