Bilingual Application Support Analyst - Remote

LifeWorks; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading health and wellbeing provider in Calgary, Alberta, is seeking an Application Support Analyst to provide exceptional technical support to end-users. This role requires a minimum of three years of experience and a college diploma in business administration or equivalent. You will troubleshoot issues, manage tasks according to SLAs, and support clients with effective communication. A focus on problem-solving and teamwork is essential in a dynamic and inclusive work environment.

Qualifications

• Minimum 3 years of relevant work experience.
• Exceptional problem-solving skills and ability to handle multiple urgent priorities.
• Advanced knowledge of English to interact with clients and use IT tools.

Responsibilities

• Provide Tier 1 and 2 application support to end-users.
• Troubleshoot problems by researching and analyzing issues.
• Meet client deadlines and manage tasks according to service level agreements.

Skills

Problem-solving skills

Documentation skills

Communication skills

Teamwork skills

Education

University or college diploma in business administration or equivalent

Job description

A leading health and wellbeing provider in Calgary, Alberta, is seeking an Application Support Analyst to provide exceptional technical support to end-users. This role requires a minimum of three years of experience and a college diploma in business administration or equivalent. You will troubleshoot issues, manage tasks according to SLAs, and support clients with effective communication. A focus on problem-solving and teamwork is essential in a dynamic and inclusive work environment.