Benefits Analyst II

SurveyMonkey; Remote; CAD 102,000 - 121,000; Full time

Job summary

A leading survey platform in Canada seeks a motivated Benefits Analyst II for the Total Rewards team. This role focuses on administering global benefits, ensuring accurate data management, and supporting compliance tasks. Candidates should have 2+ years in HR, proficiency in data analysis, and strong organizational skills. The position offers a competitive salary package and includes comprehensive benefits. While remote, some in-person participation may be required for company events.

Benefits

Medical, dental, vision insurance

401(k) retirement plan

Paid time off

Employee assistance program

Qualifications

• 2+ years of Human Resources experience with exposure to benefits administration.
• Strong data analysis and troubleshooting skills.
• Exceptional customer service skills handling sensitive matters.

Responsibilities

• Administer core US and global benefits programs.
• Ensure system data accuracy and manage carrier file feeds.
• Support annual benefits compliance tasks.

Skills

Human Resources experience

Proficiency in Excel

Customer service skills

Organizational skills

Attention to detail

Tools

HRIS system

Google Sheets

Job description

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built‑in research expertise and AI‑powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

We are seeking a motivated and detail‑oriented Benefits Analyst II to join our Total Rewards team. This role is essential for ensuring the accurate administration, compliance, and effective communication of our global benefits, retirement, and recognition programs. It is an ideal opportunity to build a foundational understanding of People Operations and global benefits. The analyst will serve as a key operational partner, maintaining system data integrity and ensuring a positive and informed employee benefits experience.

What you’ll be working on

• Benefits Administration & Employee Support: Administer core US and global benefits programs (e.g., healthcare, retirement) by processing employee life events in the HRIS (Workday), managing vendor inquiries, and resolving benefit tickets for timely issue resolution. Support the Benefits Manager for annual programs like US Open Enrollment and global renewals.
• Data Integrity & System Management: Ensure system data accuracy and seamless transmission by managing carrier file feed error resolution, reconciling data with Payroll and Business Systems, and external vendors.
• Compliance & Audit Support: Support annual benefits compliance tasks, including gathering data for 5500 filings, Non‑Discrimination Testing, and providing data/documentation for internal and external audits.
• Finance Process Management: Manage benefits‑related financial processes, including processing vendor invoices and maintaining monthly financial reports, and provide ad‑hoc project support for Benefits and Compensation projects.

We’d love to hear from people with

• 2+ years of Human Resources experience, with exposure to or interest in benefits administration.
• Proficiency in Excel and/or Google Sheets, with strong data analysis, troubleshooting, and monthly reconciliation skills.
• Team player attitude, willing to learn, and a proactive approach to work.
• Exceptional customer service skills and the ability to exercise professional judgment in dealing with sensitive and confidential employee matters.
• Strong organizational skills, keen attention to detail, and the ability to multitask and prioritize competing deadlines in a fast‑paced environment.
• Experience working with an HRIS system and familiarity with benefits enrollment and vendor platforms is preferred but not required.

Compensation & Benefits

The base pay for this position ranges from $73,525 to $86,500 per year, depending on the geographic market and assuming a full‑time schedule. Actual base pay is based on factors such as market location, job‑related knowledge, education or training, skills, and experience.

Bonuses and commissions may also be offered as part of the total compensation package. The benefits package includes medical, dental, vision, life and disability insurance; 401(k) retirement plan; flexible spending & health savings accounts; paid holidays; paid time off; employee assistance program; and other company benefits.

Remote Work & Travel

SurveyMonkey believes in‑person collaboration is valuable for building relationships, fostering community, and enhancing speed and execution. While this role is remote, it may require in‑person participation. You will be encouraged to attend company events throughout the year, which may take place at a designated SurveyMonkey office or location.

Our Commitment to an Inclusive Workplace

SurveyMonkey is an equal‑opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by law. Accommodations are available for applicants with disabilities.