Banking Experience Champion - Customer Guide

TD; Vancouver; On-site; CAD 47,000 - 59,000; Full time

Job summary

TD Canada Trust in Vancouver is seeking a Customer Experience Associate to deliver friendly, accurate financial transactions and thoughtful service. You will process deposits, withdrawals, bill payments, and advise on suitable banking solutions while upholding TD's Conduct and Ethics.

Candidates should have a High School diploma and at least 1 year of relevant experience; strong organizational and communication skills; Proficient with MS Office; Mandarin or Cantonese language skills are assets,

Qualifications

• High School diploma or equivalent required.
• 1+ years of relevant experience.
• Strong organizational and time management skills.
• Proficient with MS Office (Word, Excel, Outlook).

Responsibilities

• Process financial transactions (deposits, withdrawals, bill payments) per procedures and regulations.
• Assess customer needs and recommend banking solutions accordingly.
• Resolve customer concerns using standard procedures and escalate when necessary.
• Promote TD banking solutions to achieve business objectives and provide excellent service.

Skills

Customer service

Communication

Time management

Attention to detail

MS Office proficiency

Education

High School diploma

Undergraduate degree or equivalent asset

Tools

MS Office

Job description

TD Canada Trust in Vancouver is seeking a Customer Experience Associate to deliver friendly, accurate financial transactions and thoughtful service. You will process deposits, withdrawals, bill payments, and advise on suitable banking solutions while upholding TD's Conduct and Ethics.

Candidates should have a High School diploma and at least 1 year of relevant experience; strong organizational and communication skills; Proficient with MS Office; Mandarin or Cantonese language skills are assets,