Banking Customer Experience Associate: Growth & Impact

TD; Campbell River; On-site; CAD 30,000 - 37,000; Full time

Job summary

TD Canada Trust in Campbell River, BC is seeking a Customer Experience Associate to help customers with everyday banking needs and to provide information on TD services. You will handle transactions accurately and create a positive customer experience.

In this role you will process deposits, withdrawals, and bill payments, identify customer needs, and promote suitable banking solutions while maintaining professional communication and teamwork.

Qualifications

• High school diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Proficient in MS Office (Word, Excel, Outlook).

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand customer needs to recommend banking solutions.
• Respond to and resolve customer concerns using standard procedures.
• Achieve assigned goals by promoting banking solutions and completing processes.
• Deliver quality customer experiences and collaborate with the team.

Skills

Customer service

Communication

Time management

Attention to detail

Education

High school diploma

Undergraduate degree

Tools

MS Office

Excel

Outlook

Job description

TD Canada Trust in Campbell River, BC is seeking a Customer Experience Associate to help customers with everyday banking needs and to provide information on TD services. You will handle transactions accurately and create a positive customer experience.

In this role you will process deposits, withdrawals, and bill payments, identify customer needs, and promote suitable banking solutions while maintaining professional communication and teamwork.