Banking Client Experience Specialist

TD; Vancouver; On-site; CAD 30,000 - 39,000; Part time

Job summary

TD Canada Trust is seeking a Customer Experience Associate in Vancouver to perform customer service transactions, assess needs, and guide clients toward suitable banking solutions. You will promote products, resolve issues, and maintain a high standard of customer care in a dynamic retail environment.

You will join a team focused on delivering an exceptional customer experience, using MS Office tools, and maintaining accuracy in fast-paced banking operations.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented.
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
• Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Skills

Customer service

Organization

Communication

Attention to detail

Education

High School diploma

Bachelor’s degree (asset)

Tools

MS Office

Internet

Job description

TD Canada Trust is seeking a Customer Experience Associate in Vancouver to perform customer service transactions, assess needs, and guide clients toward suitable banking solutions. You will promote products, resolve issues, and maintain a high standard of customer care in a dynamic retail environment.

You will join a team focused on delivering an exceptional customer experience, using MS Office tools, and maintaining accuracy in fast-paced banking operations.