Banking Customer Experience Pro

TD; City of Langley; On-site; CAD 30,000 - 39,000; Full time

Job summary

TD Canada Trust in Langley, BC is seeking a Customer Experience Associate to assist customers with deposits, withdrawals, bill payments, and to advise on services and solutions. You will identify customer needs and propose appropriate banking options while ensuring accuracy and adherence to policies.

The role focuses on delivering exceptional service and building lasting relationships. You will process transactions, address concerns, and work toward goals in a fast-paced environment,

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time management skills for a fast-paced environment.
• Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
• A go-getter who can exercise initiative and be accurate and detail oriented.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments per procedures and regulations.
• Understand customer needs to recommend suitable banking solutions.
• Respond and resolve customers' concerns using standard procedures and escalate non-standard issues.
• Achieve assigned goals by promoting banking solutions and completing processes timely and accurately.
• Connect with customers to explain banking solutions clearly.
• Support team by staying dedicated and updating on routine activities to promote team effectiveness.

Skills

Customer service

Communication

Time management

Attention to detail

Adaptability

Education

High School diploma

Undergraduate degree or equivalent asset

Tools

MS Office (Word, Excel, Outlook)

Job description

TD Canada Trust in Langley, BC is seeking a Customer Experience Associate to assist customers with deposits, withdrawals, bill payments, and to advise on services and solutions. You will identify customer needs and propose appropriate banking options while ensuring accuracy and adherence to policies.

The role focuses on delivering exceptional service and building lasting relationships. You will process transactions, address concerns, and work toward goals in a fast-paced environment,